Remote Technical Account Manager — Client Success & IT

Valeris; Indiana (PA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

HSA- and FSA-eligible options

Company 401(k) match

Paid time off

Nine holidays + two floating holidays

Professional growth opportunities

Inclusive workplace culture

Job summary

Valeris is a remote-friendly life sciences technology partner seeking a Technical Account Manager to serve as the primary IT contact for clients. You will monitor requests, tickets, and CAPA actions, lead status meetings, and collaborate with operations to deliver innovative technology solutions.

The role requires proven product/project/client management experience, strong communication, and the ability to bridge business and technical stakeholders in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Proven experience in product management, project management, and client success roles.
• Experience working with internal and external clients to define business and technical needs.
• Experience in healthcare and information technology is a strong plus.
• Experience with web services and data feed integration preferred.
• Strong understanding of technology solutions and their business applications.
• Excellent written and oral communication, interpersonal, and problem‑solving skills.
• Proficiency with Microsoft Office (Excel, PowerPoint, Visio, Word).
• Salesforce experience is a plus.
• Experience eliciting requirements and diagramming processes; familiarity with project tracking tools.
• Understanding of SDLC (Waterfall, Agile) preferred; ability to work in a fast-paced setting.

Responsibilities

• Act as the single point of contact for all client inquiries within the Valeris IT organization.
• Monitor client requests, service tickets, and initiatives from start to outcome.
• Conduct regular status meetings with partners to report progress and challenges.
• Collaborate with operations to bring innovative technology ideas to clients.
• Present updates in quarterly business reviews and discuss ideas as applicable.
• Serve as a client technology subject matter expert bridging operations, technology, and partner teams.
• Track project timelines and ensure SLAs and timelines are met.
• Facilitate cross-functional communication to maintain alignment and transparency.
• Analyze KPIs and identify areas for improvement.
• Work with IT solution architect, business analysts, and development leads to design solutions.
• Perform other duties as assigned.

Skills

Product management

Project management

Client management

Requirements elicitation

Process mapping

Communication skills

SDLC knowledge

Healthcare IT experience

Salesforce knowledge

Education

Bachelor’s degree in computer science, business administration, or related field, or equivalent experience required

Tools

Excel

PowerPoint

Visio

Word

Salesforce

Project tracking software

Job description

Valeris is a remote-friendly life sciences technology partner seeking a Technical Account Manager to serve as the primary IT contact for clients. You will monitor requests, tickets, and CAPA actions, lead status meetings, and collaborate with operations to deliver innovative technology solutions.

The role requires proven product/project/client management experience, strong communication, and the ability to bridge business and technical stakeholders in a fast-paced environment.