Strategic Client Success Manager

Intelligent Technical Solutions; United States; Remote; USD 8,300 - 17,000; Full time

Benefits offered by this job

Health Plans / HMO (Employee & DepD)

Life Insurance

Flexible Benefit Reimbursement (Dental

Paid Time Off (starts at 15 days per y

Maternity/Paternity Leave

Paid US Holiday

Night Shift Bonus

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certif

Job summary

Intelligent Technical Solutions is seeking a Client Account Manager to oversee client relationships, ensure satisfaction, and coordinate cross‑functional delivery of services. You will be the primary contact for clients, resolve issues, and drive strategic planning with the VCIO, while tracking performance and reporting progress to leadership.

You will manage invoices, identify upsell opportunities, and work with internal teams to keep projects on time and within budget.

Qualifications

• Proven experience as an Account Manager or similar role.
• Strong account management and customer service knowledge.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and priorities.
• Proficiency in CRM software and Microsoft Office.
• Strong problem-solving and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Develop and maintain strong client relationships.
• Act as the main point of contact for clients, addressing inquiries and communications promptly.
• Coordinate meetings and touchpoints for client engagement.
• Schedule regular check-ins and meetings with clients to review progress and gather feedback.
• Provide prompt and effective client support and resolve issues.
• Facilitate communication between clients and technical teams when necessary.
• Ensure clients are trained and knowledgeable about company products and services.
• Monitor client accounts to ensure services are delivered on time and meet expectations.
• Identify opportunities for upselling and cross-selling additional services or products.
• Prepare and present regular reports to clients on performance metrics and project status.
• Review and approve client invoices to ensure accuracy and compliance with contract terms.
• Coordinate with internal teams to ensure seamless delivery of services.
• Organize and present Strategic Business Reviews.
• Deliver performance reports to clients and senior management.

Skills

Account Management

Customer Service

CRM Software

Microsoft Office

Communication Skills

Multitasking

Problem-Solving

Teamwork

Tools

CRM Software

Microsoft Office Suite

Job description

Intelligent Technical Solutions is seeking a Client Account Manager to oversee client relationships, ensure satisfaction, and coordinate cross‑functional delivery of services. You will be the primary contact for clients, resolve issues, and drive strategic planning with the VCIO, while tracking performance and reporting progress to leadership.

You will manage invoices, identify upsell opportunities, and work with internal teams to keep projects on time and within budget.