Remote IT Helpdesk Technician - Rapid Issue Resolution

The Reynolds and Reynolds Company; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Job summary

Proton Dealership IT, an affiliate of Reynolds and Reynolds, seeks an IT Helpdesk Support Technician to be the first point of contact for customers and guide them through troubleshooting to achieve rapid resolutions.

You will document problems, perform hardware troubleshooting, and work with switches, routers, and firewalls to maintain network integrity while ensuring excellent customer relationships.

Qualifications

• At least 2-3 years in an IT Helpdesk/Desktop Support role required.
• IT certifications or technical education required.
• Knowledge and experience with Windows Active Directory domains required.
• Must be seasoned with ticketing systems.
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting.
• Familiarity with networking devices and troubleshooting switches, routers and firewalls.
• Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013.

Responsibilities

• Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
• Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
• Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles

Skills

IT Helpdesk

Desktop Support

Ticketing Systems

Windows AD

Networking basics

Education

IT certifications

Technical education

Tools

Printer troubleshooting

Scanner troubleshooting

Wireless troubleshooting

Job description

Proton Dealership IT, an affiliate of Reynolds and Reynolds, seeks an IT Helpdesk Support Technician to be the first point of contact for customers and guide them through troubleshooting to achieve rapid resolutions.

You will document problems, perform hardware troubleshooting, and work with switches, routers, and firewalls to maintain network integrity while ensuring excellent customer relationships.