Remote IT Helpdesk Technician: Fast, Friendly Support

Placements24; United States; Remote; USD 4,000 - 5,400; Full time

Job summary

Placements24 is seeking a technically adept Helpdesk Support Technician to provide essential IT support remotely. Occasional on-site visits near Paarl may be required to support team events or urgent needs.

The role focuses on diagnosing and resolving end-user issues with a customer-first approach, while staying current with IT best practices and new technologies. You will handle first-level support via remote tools, phone, and email, meeting SLAs and documenting steps for knowledge bases.

Qualifications

• Experience in an IT helpdesk or technical support role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with remote support tools and helpdesk ticketing systems.
• Excellent troubleshooting and diagnostic skills.
• Strong communication and interpersonal skills.
• Certifications such as CompTIA A+ or Network+ are advantageous.

Responsibilities

• Provide first-level technical support to users via remote access, phone, and email.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Assist users with account management and access issues.
• Document issues and resolutions in the helpdesk system; escalate when needed.

Skills

IT helpdesk experience

Windows and macOS proficiency

Troubleshooting and diagnostics

Excellent communication

Remote work readiness

Education

High school diploma or equivalent

Technical diploma or degree

Tools

Remote support tools

Ticketing systems

Job description

Placements24 is seeking a technically adept Helpdesk Support Technician to provide essential IT support remotely. Occasional on-site visits near Paarl may be required to support team events or urgent needs.

The role focuses on diagnosing and resolving end-user issues with a customer-first approach, while staying current with IT best practices and new technologies. You will handle first-level support via remote tools, phone, and email, meeting SLAs and documenting steps for knowledge bases.