Remote IT Support Specialist

Team Car Care / Jiffylube; Cedar Park (TX); Remote; USD 40,000 - 55,000; Full time

Job summary

An automotive service provider is looking for a Remote IT Support Specialist to provide technical assistance to customers. The ideal candidate will possess excellent customer service skills, technical knowledge of computer systems, and the ability to troubleshoot issues remotely. They will be responsible for addressing customer queries, recording resolutions, and collaborating with support teams. Having a background in IT or computer science is essential for this role.

Qualifications

• Proven experience in customer support roles.
• Good understanding of computer systems, mobile devices, and tech products.
• Ability to resolve basic technical issues.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Perform remote troubleshooting through diagnostic techniques.
• Record events and problems, and follow up with customers.

Skills

Tech savvy

Problem-solving

Customer service orientation

Education

BSc/BA in IT, Computer Science or relevant field

Job description

About the job Remote IT Support Specialist

We are looking for a competent IT SupportTechnician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

You should have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the companys reputation and business.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Requirements and skills

• Proven experience asother customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field