Remote IT Helpdesk Technician - 1st Line Support

Jobgether; United States; Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Remote work

401(k) plan

Health insurance options

Dental and vision insurance

Paid time off

Flexible scheduling

Overtime opportunities

Professional development assistance

Certification reimbursement

Structured onboarding

Career growth opportunities

Collaborative team environment

Job summary

Jobgether is seeking a remote Technical Support Associate to provide friendly, professional help desk service across diverse environments. You will handle calls, tickets, and service requests, diagnose common issues, and document steps taken.

The role emphasizes clear communication, empathy, and efficient multi-tasking in a fully remote setting. Ideal candidates have entry-level IT support experience, strong customer service skills, and the ability to explain technical concepts to non-technical

Qualifications

• Entry-level technical support experience, Level 1 helpdesk preferred.
• Strong verbal communication, especially over the phone.
• Familiarity with Windows/macOS troubleshooting basics.
• Ability to document requests accurately and juggle multiple tasks.

Responsibilities

• Provide friendly, professional, and consistent technical support to clients and end users.
• Handle incoming calls, tickets, and service requests with accurate documentation.
• Diagnose and troubleshoot common IT issues with a structured approach.
• Explain technical information clearly to users with varying knowledge levels.
• Prioritize tasks, maintain records of steps and resolutions, and ensure timely responses.
• Support users on Windows and macOS, improving usability and experience.
• Follow escalation guidelines and collaborate with other support teams to resolve complex issues.
• Participate in training and ongoing development to strengthen technical skills.
• Maintain a proactive learning mindset and adapt to new client environments.
• Work a fixed shift in a 24/7/365 operation, including some evenings or weekends if needed.

Skills

Customer service

Troubleshooting

Communication skills

Problem solving

Teamwork

Remote work

Time management

Job description

Jobgether is seeking a remote Technical Support Associate to provide friendly, professional help desk service across diverse environments. You will handle calls, tickets, and service requests, diagnose common issues, and document steps taken.

The role emphasizes clear communication, empathy, and efficient multi-tasking in a fully remote setting. Ideal candidates have entry-level IT support experience, strong customer service skills, and the ability to explain technical concepts to non-technical