Helpdesk Support Technician - Paarl

Placements24; EE. UU.; A distancia; USD 4000 - 5400; Jornada completa

Descripción de la vacante

Placements24 is seeking a technically adept Helpdesk Support Technician to provide essential IT support remotely. Occasional on-site visits near Paarl may be required to support team events or urgent needs.

The role focuses on diagnosing and resolving end-user issues with a customer-first approach, while staying current with IT best practices and new technologies. You will handle first-level support via remote tools, phone, and email, meeting SLAs and documenting steps for knowledge bases.

Formación

• Experience in an IT helpdesk or technical support role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with remote support tools and helpdesk ticketing systems.
• Excellent troubleshooting and diagnostic skills.
• Strong communication and interpersonal skills.
• Certifications such as CompTIA A+ or Network+ are advantageous.

Responsabilidades

• Provide first-level technical support to users via remote access, phone, and email.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Assist users with account management and access issues.
• Document issues and resolutions in the helpdesk system; escalate when needed.

Conocimientos

IT helpdesk experience

Windows and macOS proficiency

Troubleshooting and diagnostics

Excellent communication

Remote work readiness

Educación

High school diploma or equivalent

Technical diploma or degree

Herramientas

Remote support tools

Ticketing systems

Descripción del empleo

About the Role

Our client is seeking a technically adept Helpdesk Support Technician to provide essential IT support. This role operates on a remote basis, allowing you to work from home, with the understanding that occasional site visits or team meetings may occur, ideally within proximity to Paarl, Western Cape . You will be responsible for diagnosing and resolving technical issues for end-users, ensuring minimal disruption to their work. The ideal candidate has a solid foundation in IT support, excellent troubleshooting skills, and a customer-first attitude. This is an excellent opportunity to join a forward-thinking organization that supports remote work and invests in its technical staff. We value proactive problem-solving and continuous learning.

Key Responsibilities

Provide first-level technical support to users via remote access tools, phone, and email. Diagnose and resolve hardware, software, and network issues. Install, configure, and maintain computer systems and peripherals. Assist users with account management and access issues. Document all support requests, troubleshooting steps, and resolutions in the helpdesk system. Escalate complex technical problems to senior IT staff when necessary. Contribute to the creation and updating of IT support documentation and knowledge base articles. Ensure timely resolution of issues, meeting defined service level agreements (SLAs). Maintain a high level of customer satisfaction through clear communication and efficient problem-solving. Stay informed about new technologies and best practices in IT support.

Requirements

Proven experience in an IT helpdesk or technical support role. Strong knowledge of operating systems (Windows, macOS), hardware, and common software applications. Experience with remote support tools and helpdesk ticketing systems. Excellent troubleshooting and diagnostic skills. Good communication and interpersonal skills, with the ability to explain technical issues to non-technical users. Relevant certifications (e.g., CompTIA A+, Network+) are highly advantageous. Ability to work independently and manage time effectively in a remote setting. High school diploma or equivalent; technical diploma or degree is a plus. Must be legally authorized to work in South Africa. Willingness to travel occasionally for mandatory team events or urgent on-site needs, ideally based near Paarl .

Benefits

Our client offers a competitive annual salary of 78000 ZAR . This remote position provides significant flexibility. We also provide a comprehensive benefits package, including medical aid and opportunities for professional development and certifications. The company culture encourages continuous learning and supports career growth. Join a dynamic team and contribute to the smooth operation of our IT infrastructure. We believe in empowering our remote workforce.