24/7 IT Helpdesk Technician - L1 Support

Helpt; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Helpt is hiring for a full-time on-shore helpdesk role. You’ll deliver friendly, professional service, handle inbound calls, tickets, and requests, and work a fixed shift that may include evenings, overnights, weekends, or holidays.

You’ll troubleshoot tech issues with clear communication and empathy, using your Windows and Mac OS skills, and you’ll join a fast-paced, 24x7 team that values help and openness.

Qualifications

• L1 helpdesk experience with Windows and Mac OS.

Responsibilities

• Deliver friendly, professional service and handle inbound help desk calls, tickets, and requests.
• Troubleshoot technical issues with clear communication, empathy, and a positive attitude.

Skills

L1 helpdesk

Windows

Mac OS

Communication

Troubleshooting

Empathy

Job description

Helpt is hiring for a full-time on-shore helpdesk role. You’ll deliver friendly, professional service, handle inbound calls, tickets, and requests, and work a fixed shift that may include evenings, overnights, weekends, or holidays.

You’ll troubleshoot tech issues with clear communication and empathy, using your Windows and Mac OS skills, and you’ll join a fast-paced, 24x7 team that values help and openness.