Remote Helpdesk Support Technician (Active Directory)

The Reynolds and Reynolds Company; Raleigh (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Health Savings Account

401(k) with 6% matching

Paid holidays, vacation and sick days

Job summary

The Reynolds and Reynolds Company is seeking a customer-focused IT Helpdesk Support Technician to join Proton Dealership IT in Raleigh. You will be the first point of contact, guiding customers through troubleshooting and rapid resolution while documenting steps in our ticketing system.

Responsibilities include hardware troubleshooting, networking device support, and working with switches/routers/firewalls; requires 2-3 years in IT helpdesk, IT certifications or technical education, and

Qualifications

• 2-3 years in an IT Helpdesk/Desktop Support role required.
• IT certifications or technical education required.
• Knowledge and experience with Windows Active Directory domains required.
• Must be seasoned with ticketing systems.
• Expertise with printer, scanner, and wireless troubleshooting.
• Familiarity with switches, routers and firewalls troubleshooting.
• Knowledge of Windows Server 2003-2012 and Exchange Server 2007-2013.

Responsibilities

• Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system.
• Troubleshoot and replace failed computing hardware on desktops and laptops.
• Work with troubleshooting switches, routers, and firewalls.

Skills

Helpdesk experience

Active Directory

Ticketing systems

Printer troubleshooting

Networking basics

Windows Server

Exchange Server

Wireless troubleshooting

Education

IT certifications

Job description

*Shifts: Monday-Friday 8am-5pm ET, Monday-Friday 2pm-11pm ET, Monday - Friday 11am - 8pm ET, or Monday-Friday 7am-4 pm ET.

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.

Responsibilities will include but are not limited to:

• Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
• Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
• Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles

Requirements

• At least 2-3 years in an IT Helpdesk/Desktop Support role required
• IT certifications or technical education required
• Knowledge and experience with Windows Active Directory domains required
• Must be seasoned with ticketing systems
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
• Familiarity with networking devices and troubleshooting switches, routers and firewalls
• Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.