IT Helpdesk Technician - Fast, Client‑Focused Support

The Reynolds and Reynolds Company; Jacksonville (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Reynolds and Reynolds is seeking an IT Helpdesk Support Technician at Proton Dealership IT. You will be the first line of contact, guiding customers through troubleshooting and resolving issues to strengthen client relationships.

Responsibilities include documenting problems, troubleshooting hardware, and supporting networks and servers. The role requires 2–3 years of experience, Windows AD, and ticketing system proficiency, with a comprehensive benefits package.

Qualifications

• At least 2-3 years in an IT Helpdesk/Desktop Support role required.
• Knowledge and experience with Windows Active Directory domains required.
• Must be seasoned with ticketing systems.
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting.
• Familiarity with networking devices and troubleshooting switches, routers and firewalls.
• Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013.

Responsibilities

• Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system.
• Troubleshoot and replace failed computing hardware on both desktop PCs and laptop computers (motherboards, NICs, video cards, laptop monitors, keyboards, etc.).
• Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles.

Skills

Helpdesk experience

Windows AD

Ticketing systems

Printer/Scanner support

Networking devices

Education

IT certifications

Job description

Reynolds and Reynolds is seeking an IT Helpdesk Support Technician at Proton Dealership IT. You will be the first line of contact, guiding customers through troubleshooting and resolving issues to strengthen client relationships.

Responsibilities include documenting problems, troubleshooting hardware, and supporting networks and servers. The role requires 2–3 years of experience, Windows AD, and ticketing system proficiency, with a comprehensive benefits package.