IT Helpdesk Technician – Windows & Networking Expert

The Reynolds and Reynolds Company; Raleigh (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Health Savings Account

401(k) with 6% matching

Paid holidays, vacation and sick days

Job summary

The Reynolds and Reynolds Company is seeking a customer-focused IT Helpdesk Support Technician to join Proton Dealership IT in Raleigh. You will be the first point of contact, guiding customers through troubleshooting and rapid resolution while documenting steps in our ticketing system.

Responsibilities include hardware troubleshooting, networking device support, and working with switches/routers/firewalls; requires 2-3 years in IT helpdesk, IT certifications or technical education, and

Qualifications

• 2-3 years in an IT Helpdesk/Desktop Support role required.
• IT certifications or technical education required.
• Knowledge and experience with Windows Active Directory domains required.
• Must be seasoned with ticketing systems.
• Expertise with printer, scanner, and wireless troubleshooting.
• Familiarity with switches, routers and firewalls troubleshooting.
• Knowledge of Windows Server 2003-2012 and Exchange Server 2007-2013.

Responsibilities

• Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system.
• Troubleshoot and replace failed computing hardware on desktops and laptops.
• Work with troubleshooting switches, routers, and firewalls.

Skills

Helpdesk experience

Active Directory

Ticketing systems

Printer troubleshooting

Networking basics

Windows Server

Exchange Server

Wireless troubleshooting

Education

IT certifications

Job description

The Reynolds and Reynolds Company is seeking a customer-focused IT Helpdesk Support Technician to join Proton Dealership IT in Raleigh. You will be the first point of contact, guiding customers through troubleshooting and rapid resolution while documenting steps in our ticketing system.

Responsibilities include hardware troubleshooting, networking device support, and working with switches/routers/firewalls; requires 2-3 years in IT helpdesk, IT certifications or technical education, and