Remote IT Support Analyst - First-Contact IT Helpdesk

Unknown; United States; Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Meal allowance

Medical assistance

Dental assistance

Discounts on courses, universities,语言–

Mentoring opportunities

Access to online learning platform

Travel/pet benefits

Job summary

Unknown is seeking a remote IT Support Specialist to assist users through the designated IT service management system. You will receive, categorize, and prioritize requests, and aim to resolve on first contact.

The role requires a completed higher education degree and prior IT service desk experience, with familiarity in ITSM tools, hardware, software, and IT infrastructure. It is fully remote with a structured schedule and learning opportunities.

Qualifications

• Completed higher education degree and previous experience in IT service desk or technical support.
• Familiarity with ITSM tools, basic hardware, software, and IT infrastructure.

Responsibilities

• Receive and register user requests through the designated IT service management system.
• Categorize and prioritize tickets according to established procedures and service requirements.
• Provide support by phone or remote access and aim to resolve eligible requests on first contact.

Skills

ITSM tools

Strong communication

Remote work

Education

Higher education degree

Tools

ITSM tools

Remote support tools

Job description

Unknown is seeking a remote IT Support Specialist to assist users through the designated IT service management system. You will receive, categorize, and prioritize requests, and aim to resolve on first contact.

The role requires a completed higher education degree and prior IT service desk experience, with familiarity in ITSM tools, hardware, software, and IT infrastructure. It is fully remote with a structured schedule and learning opportunities.