Remote IT Help Desk Specialist

Blue Line Search Group; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote work flexibility

Professional development

Career growth

Supportive IT team

Job summary

Blue Line Search Group is seeking a Help Desk Specialist to be the first line of defense for employees’ technical needs. You’ll handle password resets, troubleshoot software conflicts, and own the full lifecycle of support requests from intake through resolution.

You’ll grow your technical skills daily while collaborating with a friendly, supportive IT team. Remote work is flexible across the US, with opportunities for professional development and career growth.

Qualifications

• High school diploma or equivalent (associate degree or IT certification preferred but not required).
• 1–3 years of experience in help desk, desktop support, technical support or a similar IT role.
• Working knowledge of Windows and/or macOS operating systems.
• Familiarity with Microsoft 365 and common business applications.
• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Ability to prioritize multiple support requests and work both independently and as part of a team.

Responsibilities

• Provide first-level technical support to employees via phone, email, chat, and ticketing systems.
• Diagnose and resolve hardware, software, network, and account issues using systematic troubleshooting approaches.
• Install, configure, and maintain computers, peripherals, applications, and IT equipment to keep employees productive.
• Create, update, and track support tickets through resolution, maintaining accurate documentation of all troubleshooting steps and outcomes.
• Assist users with password resets, account access requests, software installations, and basic system configuration.
• Troubleshoot Windows, macOS, Microsoft 365, printers, VPN connections, Wi‑Fi, and other commonly used business tools.
• Elevate complex technical issues to senior IT staff or specialized teams when necessary, ensuring problems reach the right expert.
• Support employee onboarding and offboarding by setting up accounts, configuring equipment, and managing access permissions.

Skills

Windows/macOS knowledge

Microsoft 365 experience

Communication skills

Team collaboration

Education

High school diploma or equivalent

Associate degree or IT certification preferred

Tools

Active Directory

Microsoft Entra ID

Job description

Blue Line Search Group is seeking a Help Desk Specialist to be the first line of defense for employees’ technical needs. You’ll handle password resets, troubleshoot software conflicts, and own the full lifecycle of support requests from intake through resolution.

You’ll grow your technical skills daily while collaborating with a friendly, supportive IT team. Remote work is flexible across the US, with opportunities for professional development and career growth.