Remote IT Help Desk Technician (Entry Level) — Flexible Hours

GDI Infotech; Ann Arbor (MI); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Flexible Schedule

Job summary

GDI Infotech is seeking Level 1 IT Help Desk Technicians for a flexible, remote engagement across the United States. This is not a traditional full-time role but a remote, part-time opportunity designed for IT professionals seeking home-based work with a flexible schedule.

You will be the first point of contact for end users, troubleshooting common issues, and escalating more complex problems to Level 2. This role emphasizes clear communication and reliable ticket documentation.

Qualifications

• Windows 10/11 troubleshooting, hardware, software, and user account issues.
• Microsoft 365 support for Outlook, Teams, SharePoint, OneDrive, account administration.
• Basic Active Directory tasks – password resets, account unlocks, user setup.
• Remote desktop tools like TeamViewer, AnyDesk, or similar.
• VPN troubleshooting – assist users with connections and common errors.
• Printer and peripheral support – drivers and basic troubleshooting.
• Ticketing system experience – ServiceNow, ConnectWise, Freshdesk, or similar.
• Clear, professional written communication in tickets and emails.

Responsibilities

• Serve as the first point of contact for end users, handling requests and escalating complex issues as needed.
• Troubleshoot hardware, software, and connectivity issues remotely.
• Assist with password resets, account lockouts, and cloud service administration.
• Support VPN connectivity and remote desktop tools; perform basic network troubleshooting.
• Assist with printers and peripherals; ensure proper drivers and setup.
• Document issues clearly in the ticketing system with steps and outcomes.
• Escalate unresolved issues to Level 2 with complete summaries.
• Communicate clearly with non-technical users and follow escalation paths.

Skills

Windows troubleshooting

Microsoft 365 support

Active Directory

Remote desktop tools

VPN troubleshooting

Printer support

Ticketing system experience

Written communication

Tools

ServiceNow

ConnectWise

Freshdesk

Job description

GDI Infotech is seeking Level 1 IT Help Desk Technicians for a flexible, remote engagement across the United States. This is not a traditional full-time role but a remote, part-time opportunity designed for IT professionals seeking home-based work with a flexible schedule.

You will be the first point of contact for end users, troubleshooting common issues, and escalating more complex problems to Level 2. This role emphasizes clear communication and reliable ticket documentation.