Help Desk Technician I — Windows Support (Hybrid)

GeoStabilization International®; Westminster (CO); Hybrid; USD 71,000 - 88,000; Full time

Job summary

GeoStabilization International (GSI) is hiring an entry-level Helpdesk Technician I to be the first point of contact for IT support across the organization. The role focuses on triaging, troubleshooting, and resolving hardware, software, and network issues for a distributed workforce in a Windows environment.

Based at our Westminster, CO HQ with a hybrid schedule, this position supports a broad range of users, including field personnel, and offers a strong starting point for building an IT

Qualifications

• High school diploma or equivalent required; Associate's degree or technical certification in an IT-related field preferred.
• 0–2 years of experience in a helpdesk, desktop support, or IT support role.
• Working knowledge of Windows 10/11 operating systems and common Microsoft Office/365 applications.
• Basic understanding of Active Directory, core networking concepts (TCP/IP, DNS, DHCP), and remote support tools.
• Strong customer service orientation with clear written and verbal communication skills.
• Ability to lift and move IT equipment up to 50 lbs and perform basic desk-side hardware installations.

Responsibilities

• Field and respond to helpdesk tickets and phone calls; log, prioritize, and track issues through resolution in the ticketing system.
• Provide first-line troubleshooting for Windows 10/11 desktops, laptops, and peripherals, including printers, scanners, docking stations, and monitors.
• Administer user accounts in Active Directory and Azure AD, including password resets, account unlocks, group membership changes, and onboarding/offboarding processes.
• Install and configure laptops using standard imaging and endpoint management tools.
• Troubleshoot basic network connectivity issues (Wi-Fi, VPN, SaaS) and elevate more complex problems as needed.
• Support Microsoft 365 applications (Outlook, Teams, Entra accounts).
• Support third-party applications and various SaaS platforms, including installation, access, and permissions.
• Set up and support workstations, monitors, and conference room/AV equipment for local office and field locations.
• Maintain clear, accurate documentation of issues and resolutions in the ticketing system.
• Escalate unresolved or complex incidents to tier 2 support or the helpdesk lead.
• Provide weekly orientation calls with new employees to set up initial login, security and systems access.
• Track and manage IT asset inventory for provisioning, upgrading, and receiving returned equipment.

Skills

Windows 10/11

Active Directory

Azure AD

Customer service

Communication

Multi-tasking

Education

High School Diploma or equivalent

Associate's degree or IT certification

Tools

ServiceNow

SolarWinds

Zendesk

Azure AD

Intune

Job description

GeoStabilization International (GSI) is hiring an entry-level Helpdesk Technician I to be the first point of contact for IT support across the organization. The role focuses on triaging, troubleshooting, and resolving hardware, software, and network issues for a distributed workforce in a Windows environment.

Based at our Westminster, CO HQ with a hybrid schedule, this position supports a broad range of users, including field personnel, and offers a strong starting point for building an IT