Deskside IT Support Specialist — Entry Level

GDR Group; California (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

GDR Group is seeking an entry-level Service Desk team member passionate about helping businesses grow through technology. You will provide Level 1 support for operating systems, hardware, and basic networking, with training and mentoring provided.

Work location and schedule may vary based on client needs. You will document steps, manage tickets in Autotask, and collaborate with the IT Service Coordinator on scheduling and escalations.

Qualifications

• 0–1 year of help desk or deskside experience preferred.
• Internship, part-time, or school experience acceptable.
• CompTIA A+, Network+, or Microsoft Certification preferred.

Responsibilities

• Provide Level 1 support for operating systems, business applications, hardware, and basic networking.
• Own assigned tickets, document troubleshooting steps, and provide timely updates.
• Assist onsite deskside tasks (workstations, printers, AV) as assigned.
• Collaborate with IT Service Coordinator on scheduling and escalations.
• Communicate incident progress to clients and internal teams.
• Enter all work performed into Autotask (PSA) ticketing system.
• Support client environments and document recurring issues for process improvements.
• Participate in On-Call shift rotations.

Skills

Windows troubleshooting

Apple macOS/iOS troubleshooting

Microsoft 365 familiarity

Networking basics (TCP/IP, DNS, DHCP,

Active Directory / Azure AD basics

Device management concepts (Intune)

Printer/AV support basics

Communication skills for end users

Tools

Autotask PSA

Active Directory tools

Intune

Job description

GDR Group is seeking an entry-level Service Desk team member passionate about helping businesses grow through technology. You will provide Level 1 support for operating systems, hardware, and basic networking, with training and mentoring provided.

Work location and schedule may vary based on client needs. You will document steps, manage tickets in Autotask, and collaborate with the IT Service Coordinator on scheduling and escalations.