Remote IT Help Desk Specialist — Education Tech Support

Bayaan Academy; Baltimore (MD); Remote; USD 42,000 - 52,000; Full time

Job summary

Bayaan Academy is seeking an IT Tech Support and Help Desk Specialist to provide frontline support for students, families, and staff. You will manage tickets, troubleshoot login and access issues, and ensure smooth operation of educational platforms.

You will assist with Canvas LMS and PowerSchool SIS, maintain the IT knowledge base, and help teachers with basic Canvas troubleshooting and virtual meeting integrations, reporting recurring issues to IT leadership.

Qualifications

• Experience in IT help desk or remote customer service.
• Strong troubleshooting across OS, browsers and peripherals.
• Excellent written and spoken communication; explain tech to non-technical users.
• Ability to follow SOPs and maintain ticket logs.

Responsibilities

• Provide live technical support and manage help desk tickets for students, families, and staff.
• Troubleshoot login issues, account access and basic hardware/browser problems.
• Assist users with navigating Canvas LMS and PowerSchool SIS.
• Maintain, organize, and update the IT knowledge base and user guides.
• Assist teachers with Canvas troubleshooting and virtual meeting integrations.
• Identify and report recurring technical issues to IT leadership.
• Use approved enterprise AI tools to draft ticket responses and streamline support workflows.

Skills

IT help desk

Tech support

Remote support

Troubleshooting

Communication

Tools

Canvas LMS

PowerSchool SIS

Job description

Bayaan Academy is seeking an IT Tech Support and Help Desk Specialist to provide frontline support for students, families, and staff. You will manage tickets, troubleshoot login and access issues, and ensure smooth operation of educational platforms.

You will assist with Canvas LMS and PowerSchool SIS, maintain the IT knowledge base, and help teachers with basic Canvas troubleshooting and virtual meeting integrations, reporting recurring issues to IT leadership.