Education IT Help Desk Lead | K-12 Tech & Security

Edu-Tech Academic Solutions; Exton (PA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Edu-Tech Academic Solutions is seeking an IT Help Desk Coordinator to join a PK-8 independent school in Southeast Pennsylvania. The role handles Tier 1–2 support, classroom A/V tech, and ticketing to keep devices, networks, and software running smoothly for students and staff.

The ideal candidate will have 3–5 years in technical support, strong knowledge of ChromeOS, Windows, macOS, Google Workspace, and M365, plus a commitment to FERPA compliance and cybersecurity best practices.

Qualifikationen

• Bachelor's degree in IT, CS, or related field; equivalent experience considered.
• 3–5 years of technical support experience, preferably in a K-12 environment.
• 2+ years in network administration or systems management.
• Proficiency in ChromeOS, Windows, and macOS.
• Knowledge of TCP/IP, VLANs, Wi‑Fi, and cloud suites (Google Workspace/M365).
• Google Workspace Administrator certification preferred.
• Excellent communication skills.

Aufgaben

• Tier 1 & 2 support: diagnose and resolve hardware and software issues for all end-users.
• Classroom & A/V technology: manage interactive displays, projectors, sound systems, and video conferencing equipment.
• Ticket management: prioritize and document requests in the Help Desk system.

Kenntnisse

Technical support

Windows OS

ChromeOS

macOS

Google Workspace

Microsoft 365

Networking basics

Cybersecurity

Documentation

Communication

Ausbildung

Bachelor's degree in IT

Certifications considered

Tools

Google Workspace

Microsoft 365

MDM solutions

Server virtualization

Jobbeschreibung

Edu-Tech Academic Solutions is seeking an IT Help Desk Coordinator to join a PK-8 independent school in Southeast Pennsylvania. The role handles Tier 1–2 support, classroom A/V tech, and ticketing to keep devices, networks, and software running smoothly for students and staff.

The ideal candidate will have 3–5 years in technical support, strong knowledge of ChromeOS, Windows, macOS, Google Workspace, and M365, plus a commitment to FERPA compliance and cybersecurity best practices.