Software Application Systems Administrator

Jackson State University; Van Winkle (MS); On-site; USD 55,000 - 75,000; Full time

Job summary

Jackson State University seeks an Academic Information Technology professional to administer Canvas LMS, Banner SaaS integrations, and related instructional technology applications. You will manage SIS/LMS integrations, monitor data synchronization, troubleshoot issues, and coordinate system upgrades while ensuring FERPA compliance and data governance.

The role provides training and documentation to faculty, staff, and students, with collaboration across IT teams and vendors to meet

Qualifications

• Experience administering and supporting enterprise applications.
• Ability to troubleshoot Banner SaaS, Canvas, and ILP issues.
• Experience with data exchange and authentication processes.

Responsibilities

• Administer, configure, and maintain Canvas LMS and Banner SaaS integrations.
• Manage SIS/LMS integrations, middleware, APIs, and data feeds.
• Monitor enrollment and provisioning data synchronization between Banner SaaS and Canvas.
• Troubleshoot issues and user access concerns across systems.
• Coordinate upgrades, patches, testing, and validation of integrations.
• Provide training, guides, and documentation to faculty, staff, and students.

Skills

Canvas LMS

Banner SaaS

APIs & Integrations

SIS/LMS integrations

Data provisioning

Authentication

Troubleshooting

Documentation

Education

Bachelor's degree in Information Technology

Tools

Canvas

Banner SaaS

ILP

LTI tools

Job description

The Department of Academic Information Technology is accepting applications for its Academic Information Technology position.

• Administer, configure, and maintain Canvas LMS, Ellucian Banner SaaS integrations, and related instructional technology applications.
• Manage SIS/LMS integrations, middle-ware, APIs, LTI tools, data feeds, SIS imports, and authentication processes.
• Monitor automated processes for student enrollment, course provisioning, user provisioning, and data synchronization between Banner SaaS and Canvas.
• Troubleshoot application issues, integration errors, data synchronization problems, and user access concerns.
• Coordinate system upgrades, patches, configuration changes, testing, and validation for Canvas, Banner SaaS integrations, and related technologies.
• Provide technical support, training, and guidance to faculty, staff, and students, including development of instructional videos, guides, FAQs, and documentation.
• Support data governance, FERPA compliance, information security, institutional policies, and disaster recovery/business continuity planning.
• Collaborate with IT teams, vendors, faculty, staff, and students to resolve issues, maintain system documentation, and support institutional technology needs.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent combination of education and experience may be considered.
• 2-4 years of experience administering and supporting enterprise applications.
• Experience working with Banner SaaS, ILP, Canvas application integrations, data exchange, and enterprise systems.
• Strong organizational skills with the ability to manage multiple projects, priorities, and support requests.
• Strong verbal and written communication skills.
• Ability to troubleshoot technical issues with Banner SaaS, ILP, Canvas, identify root causes, and communicate solutions clearly to technical and non-technical audiences.