Education Tech Support Specialist (Remote)

Breakout Learning, Inc.; United States; Remote; USD 54,000 - 66,000; Full time

Job summary

Breakout Learning, Inc. is seeking a first-line support specialist for professors and students, handling tickets in HubSpot, routing escalations, and keeping the queue clean.

This role is remote within the United States with a 12-hour shift pattern across Thursday through Monday and flexible weekday hours. You’ll document progress, follow privacy and compliance policies, and collaborate with Account Partners on institutional tickets to ensure timely resolutions and high-quality support for LMS

Qualifications

• Experience in desktop support or IT help desk
• Clear, concise customer-facing and internal communication
• Ability to escalate appropriately
• Familiarity with LMS platforms is a plus

Responsibilities

• Respond to support tickets from professors and students in HubSpot
• Write escalation requests with clear information
• Document tickets through intake to resolution
• Follow privacy and compliance policies
• Identify recurring issues and inform the team
• Collaborate with Account Partner teams for institutional tickets

Skills

Customer support

HubSpot experience

Documentation

Escalation management

Communication

Privacy & compliance

Team collaboration

Tools

HubSpot Service Hub

Canvas LMS

D2L

Blackboard

Job description

Breakout Learning, Inc. is seeking a first-line support specialist for professors and students, handling tickets in HubSpot, routing escalations, and keeping the queue clean.

This role is remote within the United States with a 12-hour shift pattern across Thursday through Monday and flexible weekday hours. You’ll document progress, follow privacy and compliance policies, and collaborate with Account Partners on institutional tickets to ensure timely resolutions and high-quality support for LMS