IT Support Technician

Core BTS, INC.; New York (NY); On-site; USD 33,062 - 34,440; Full time

Job summary

Core BTS, INC. is looking for an IT Support Technician based in New York, NY. Develop your technical support skills while assisting educators in enhancing classroom learning through technology. You'll engage in troubleshooting and support tasks that ensure smooth technology integration and operation.

The ideal candidate will have 1-3 years of relevant experience and a customer service-oriented mindset. The role offers a competitive salary in the $24-$25 range based on experience.

Qualifications

• 1-3 years of technical support experience.
• Desire to learn and excel in a customer service-centric environment.
• Certifications in relevant fields are a plus.

Responsibilities

• Assist teachers in enhancing learning through technology integration.
• Provide direct support to staff within the school environment.
• Independently resolve routine user problems and coordinate for complex issues.
• Perform hardware support and repairs for PCs and peripherals.
• Execute initial setup/configuration and driver/software upgrades.

Skills

Technical support experience

Customer service

Knowledge in computer networking

Experience with PC/Mac environments

Server support

Phone system administration

Cisco hardware

Exchange environments

Virtual environments

Job description

Founded in 2004, Core BTS, Inc. is an award‑winning IT consulting firm and managed services provider dedicated to problem solving. Using broad, scalable expertise, we leverage technology to transform business and enable change

Recognized for accelerating the adoption of digital technology to transform business, Core BTS delivers robust cloud, modern workplace, security, and networking solutions to commercial and public‑sector clients.

With broad, scalable expertise, Core BTS is passionate about solving complex issues with an unwavering focus on client experience.

Job Description

Core BTS seeks an IT Support Technician to provide levels 1‑2 troubleshooting and support in an education setting. The support technician will work under the direction of Director of Technology.

Primary duties include:

• Assist teachers to enhance learning through improved integration of technology. Assist administrators and teachers in the incorporation of technological hardware and software into the classroom.
• Facilitate effective use of technology in the classroom and school environment. Provide direct support to staff in conjunction with technology department and administration.
• Independently resolve routine and less complex user problems. Coordinate with both technology staff and/or supervisor for resolving more complex issues.
• PC and peripheral support (i.e., computers, Chromebooks, document cameras, interactive whiteboards, printers, etc.). Hardware repair/ replacement, initial setup/ configuration, driver/ software upgrades, operating system and application support, and miscellaneous help desk ticket remediation.
• The ideal candidate will have procedural knowledge and hand‑on experience performing:
• Initial setup / configuration
• Driver / software upgrades
• End user knowledge transfer
• System imaging and experience with Active Directory

Qualifications

The successful candidate will have 1‑3 years of technical support experience, education, certifications, or a combination, along with a desire to learn and motivation to excel in a customer service‑centric environment.

Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration, Cisco hardware, Exchange and virtual environments are highly desired.

Additional Information

The compensation range for this position is $24‑$25, depending on experience.

All your information will be kept confidential according to EEO guidelines.