IT Help Desk Technician — Fast Support & Automation

Rich Township High School District 227; Olympia Fields (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Rich Township High School District 227 is seeking an entry-level Help Desk Technician to support our IT operations. You will assist users, manage tickets, and help maintain hardware and software inventory, with focus on Microsoft 365 and standard support workflows.

Ideal candidates have a basic understanding of ticketing systems, automation concepts, and strong customer service skills. This is a full-time IT role within the Education Administration Programs sector.

Qualifications

• Entry level IT role
• Experience with Microsoft 365 is preferred
• Familiarity with ticketing systems and automation is desirable
• Experience with inventory management and customer service

Tools

M365

Gopher

Ticketing system

Automation

Inventory Management

Customer Service

Job description

Rich Township High School District 227 is seeking an entry-level Help Desk Technician to support our IT operations. You will assist users, manage tickets, and help maintain hardware and software inventory, with focus on Microsoft 365 and standard support workflows.

Ideal candidates have a basic understanding of ticketing systems, automation concepts, and strong customer service skills. This is a full-time IT role within the Education Administration Programs sector.