School Tech Support Specialist – Frontline Help Desk

Technology; Barnstable (MA); On-site; USD 47,000 - 48,000; Full time

Job summary

Barnstable Public Schools Technology is seeking a Technology Support Associate to provide front-line, customer-focused support to staff and students. You will be the first contact for tech issues, resolving routine problems and documenting requests in the district systems.

Ideal candidates have strong customer service skills, comfort with learning new tech, and the ability to follow procedures while maintaining security and data integrity. The role involves both in-person and remote assistance.

Qualifications

• High school diploma required; associate’s degree or relevant experience preferred.
• Strong customer service and interpersonal skills.
• Ability to communicate clearly and patiently with non-technical users.
• Comfort learning and using new technology systems and tools.
• Basic familiarity with Windows, Apple, Chromebooks, and/or Google Workspace preferred but not required.
• Ability to follow procedures, document work, and manage multiple tasks.
• Willingness to learn and grow technical skills on the job.
• Professionalism, discretion, security, privacy, and data integrity.

Responsibilities

• Serve as the first point of contact for technology support requests.
• Resolve common, repeatable, and documented issues related to devices, accounts, peripherals, and classroom technology.
• Provide in-person and remote assistance following established procedures and documentation.
• Document all work in the district’s ticketing and asset management systems, logging technical requests, solutions, and time/resolution.
• Assist with device deployment, collection, basic setup, and inventory tracking.
• Perform basic troubleshooting and guided diagnostics using approved tools and procedures.
• Support classroom and office technology such as displays, printers, and peripherals.
• Follow district technology standards, procedures, and security practices.
• Provide feedback to senior staff on recurring issues and user support needs.
• Participate in technology projects in a support role as assigned.
• Other duties as assigned by the Executive Director of Technology or designee.

Skills

Customer service

Interpersonal skills

Clear communication

Tech adaptability

Device knowledge

Education

High school diploma

Associate’s degree or relevant experience preferred

Job description

Barnstable Public Schools Technology is seeking a Technology Support Associate to provide front-line, customer-focused support to staff and students. You will be the first contact for tech issues, resolving routine problems and documenting requests in the district systems.

Ideal candidates have strong customer service skills, comfort with learning new tech, and the ability to follow procedures while maintaining security and data integrity. The role involves both in-person and remote assistance.