Remote IT Governance Analyst — ITIL & Compliance Focus

Navitus; Raleigh (NC); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

20 days paid time off

4 weeks paid parental leave

9 holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro

Referral Bonus Program – up to $750!

Job summary

Navitus Health Solutions is seeking an Analyst, IT Governance to develop and maintain IT policies, procedures, guidelines, and standards aligned with ITIL best practices. You will collaborate with developers, business users, IT, and vendors to improve performance, processes, and data health.

The role involves planning and implementing governance procedures, ensuring systems run optimally and align with regulatory requirements.

Qualifications

• Associate’s degree in computer science or equivalent work experience required.
• ITIL Certification preferred.
• 1-3 years technical experience in information technology or computer science.
• After hours support is required.
• Experience leading a team of analysts managing an Enterprise Service Suite.
• Proven analytical and problem-solving abilities.
• Proven techniques in Business Process Mapping.
• Experience eliciting process details from business SMEs.
• Demonstrable experience in requirements gathering and documentation.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Knowledge of ITIL framework.
• Knowledge of Agile framework.
• Participate in, adhere to, and support compliance program objectives.
• Interact cooperatively and respectfully with other employees.

Responsibilities

• Ensure all environments are managed and maintained to meet service level agreements.
• Evaluate IT controls for risk mitigation and compliance with requirements.
• Monitor and evaluate IT governance processes to improve efficiency and compliance.
• Identify and recommend process improvements with technical and business leads.
• Report barriers to resolution of Incidents, Service Requests, and Change Management.
• Coordinate incident response with stakeholders to prevent recurrence.
• Assess impact of changes on governance policies and controls.
• Develop and maintain Major Incident Management processes and delivery.
• Provide after-hours support for major outages.
• Perform other duties as assigned.

Skills

IT governance

ITIL knowledge

Agile framework

Business process mapping

Requirements gathering

Analytical skills

Problem solving

Stakeholder collaboration

Leadership

Prioritization

Education

Associate’s degree in Computer Science or related field

Tools

Enterprise Service Suite

Job description

Navitus Health Solutions is seeking an Analyst, IT Governance to develop and maintain IT policies, procedures, guidelines, and standards aligned with ITIL best practices. You will collaborate with developers, business users, IT, and vendors to improve performance, processes, and data health.

The role involves planning and implementing governance procedures, ensuring systems run optimally and align with regulatory requirements.