Remote IT Governance Analyst – ITIL & Compliance

Navitus; Frankfort (KY); Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

Paid time off

Parental leave

Job summary

Navitus Health Solutions seeks an Analyst, IT Governance to join our team. The role develops and maintains IT policies, procedures, guidelines, and standards aligned with ITIL, collaborating with developers, business users, IT, and vendors to improve performance, processes, and data health.

Responsibilities include ensuring environments meet SLAs, evaluating IT controls for risk, monitoring governance processes, identifying improvements, participating in incident and change management, and

Qualifications

• Associate’s degree in computer science or equivalent work experience required.
• ITIL Certification preferred.
• 1-3 years technical experience in IT.
• After hours support is required.
• Experience leading a team of analysts managing an Enterprise Service Suite.
• Proven analytical and problem-solving abilities.
• Proven techniques in Business Process Mapping.
• Experience eliciting process details and work instructions.
• Demonstrable experience in requirements gathering and documentation.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Knowledge of ITIL framework.
• Knowledge of Agile framework.
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

Responsibilities

• Ensure all environments are managed and maintained to meet service level agreements.
• Evaluate effectiveness of IT controls to ensure they adequately mitigate risks and comply with requirements.
• Continuously monitor and evaluate the effectiveness of IT governance processes and controls to provide recommendations to enhance efficiency, effectiveness, and compliance.
• Identify and recommend process improvements to promptly resolve reoccurring problems with technical and business leads.
• Report barriers to resolution of Incidents, Service Requests, Problem Management, Change Management by identifying and addressing underlying problems with technical and business leads.
• Participate in incident response activities by coordinating with relevant stakeholders and holding corrective actions reviews to prevent future occurrences.
• Participating in the change management process by assessing the impact of proposed changes on IT governance policies, procedures and controls ensuring that changes are implemented in a controlled manner.
• Develop, maintain, lead and communicate Major Incident Management processes, and delivery.
• After hours support for major outages.
• Other duties as assigned

Skills

IT governance

ITIL

Analytical skills

Requirements gathering

Process mapping

Change management

Incident management

Stakeholder communication

Agile knowledge

Education

Associate’s degree in computer science or equivalent

Job description

Navitus Health Solutions seeks an Analyst, IT Governance to join our team. The role develops and maintains IT policies, procedures, guidelines, and standards aligned with ITIL, collaborating with developers, business users, IT, and vendors to improve performance, processes, and data health.

Responsibilities include ensuring environments meet SLAs, evaluating IT controls for risk, monitoring governance processes, identifying improvements, participating in incident and change management, and