Remote IT Field Operations Engineer — 40% Travel

Green Thumb; United States; Remote; USD 75,000 - 90,000; Full time

Job summary

Green Thumb is hiring an IT Operations Engineer to support end-user devices, PoS systems, and core IT infrastructure across multiple locations. This remote role requires up to 40% travel and periodic after-hours on-call coverage.

You will troubleshoot hardware, software, and network issues, document resolutions, and assist with deployments and site openings while maintaining security and process standards.

Qualifications

• 3+ years of IT operations, infrastructure support, or related technical experience.
• Willingness to travel up to 40% and participate in on-call rotations.
• Experience supporting end-user devices, PoS systems, Windows server environments, and network equipment.
• Ability to troubleshoot hardware, software, and connectivity issues and document work.
• Ability to pass background checks and state cannabis licensing requirements, where applicable.
• Valid driver's license and ability to meet travel requirements.

Responsibilities

• Provide end-user hardware and application support across multiple business locations.
• Monitor incidents and service requests, escalate when needed, and document resolutions.
• Support and maintain server and network infrastructure, including PoS devices and IoT gear.
• Assist with project deployments, site openings, and technology refreshes.
• Create and maintain technical documentation and adhere to company standards.
• Participate in after-hours on-call rotations as required.

Skills

Troubleshooting

IT operations

On-call support

Documentation

Communication

Education

High School Diploma or equivalent

Associate’s degree in Information Technology

Bachelor’s degree in Information Technology

Tools

Freshservice

SolarWinds

Dell hardware management

Nutanix

Meraki

Fortinet

Windows Server 2016/2019

PoS systems

Job description

Green Thumb is hiring an IT Operations Engineer to support end-user devices, PoS systems, and core IT infrastructure across multiple locations. This remote role requires up to 40% travel and periodic after-hours on-call coverage.

You will troubleshoot hardware, software, and network issues, document resolutions, and assist with deployments and site openings while maintaining security and process standards.