IT Field Operations Engineer (Fully Remote)

Green Thumb; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Green Thumb is a mid-sized IT operations role supporting end-user and infrastructure services across a U.S.-based cannabis company with retail, manufacturing and distribution locations. You will own end-user and infrastructure support, act as an escalation resource, and contribute to system improvements while traveling to sites for upgrades and maintenance.

The position requires 3+ years in IT operations, hands-on experience with Windows Server, Dell hardware, Nutanix, Meraki, and Fortinet, and

Qualifications

• 3+ years of IT operations experience.
• Knowledge of Windows Server, Dell, Nutanix, Meraki, and Fortinet.
• Ability to pass state cannabis licensing and travel on short notice.

Responsibilities

• Own end-user and infrastructure support for a mid-level IT environment.
• Act as an escalation resource and contribute to projects and system improvements.
• Troubleshoot hardware, software, and network issues across PCs, retail PoS, servers, and wireless.
• Manage incidents via Freshservice, respond to SolarWinds alerts, and support site upgrades with up to 40% travel.

Skills

IT operations

Troubleshooting

Tools

Windows Server

Dell

Nutanix

Meraki

Fortinet

Job description

• Own end-user and infrastructure support for a mid-level IT environment.
• Act as an escalation resource and contribute to projects and system improvements.

Key Responsibilities:

• Troubleshoot hardware, software, and network issues across PCs, retail PoS, servers, and wireless.
• Manage incidents via Freshservice, respond to SolarWinds alerts, and support site upgrades with up to 40% travel.

Qualifications:

• 3+ years of IT operations experience and knowledge of Windows Server, Dell, Nutanix, Meraki, and Fortinet.
• Ability to pass state cannabis licensing and travel on short notice.

Green Thumb

Green Thumb is a cannabis company that cultivates, manufactures, and retails cannabis products across the U.S. They are a growing organization that values operational excellence and teamwork, with a focus on supporting retail, manufacturing, and distribution locations.