Remote IT Field Operations Engineer (40% Travel)

Green Thumb; Chicago (IL); Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

Discretionary incentive program

Job summary

Green Thumb is seeking a mid-level IT Operations Engineer to support and maintain end-user technology and core IT infrastructure across multiple sites. You will own repeatable tasks, troubleshoot complex incidents, and contribute to improvements while working with limited supervision.

This remote role requires up to 40% travel, participation in after-hours on-call rotations, and hands-on experience with PoS systems, Dell/Nutanix server environments, and network gear.

Qualifications

• 3+ years in IT operations or infrastructure support.
• Experience with end-user devices, PoS tech, Windows environments, and network gear.
• Able to travel up to 40% and work on-call shifts.

Responsibilities

• Troubleshoot and maintain end-user devices and PoS systems.
• Support Dell/Nutanix server environments and network gear.
• Coordinate deployments, updates, and preventive maintenance.
• Document work and follow change-management processes.
• Handle incidents via Freshservice and SolarWinds alerts.

Skills

End-User Support

Windows Server

Network troubleshooting

IT service management

Escalation handling

Education

Associate’s or Bachelor’s degree in IT

High School Diploma

Tools

Freshservice

SolarWinds

Meraki

Fortinet

Job description

Green Thumb is seeking a mid-level IT Operations Engineer to support and maintain end-user technology and core IT infrastructure across multiple sites. You will own repeatable tasks, troubleshoot complex incidents, and contribute to improvements while working with limited supervision.

This remote role requires up to 40% travel, participation in after-hours on-call rotations, and hands-on experience with PoS systems, Dell/Nutanix server environments, and network gear.