Field IT Operations Engineer — Remote with 40% Travel

Green Thumb Industries; Chicago (IL); Remote; USD 75,000 - 90,000; Full time

Job summary

Green Thumb Industries is seeking an IT Operations Engineer to independently support, troubleshoot, install, and maintain end-user technology and core IT infrastructure across multiple company sites. This mid-level role builds on prior experience with limited supervision.

The position requires travel up to 40%, with remote work flexibility and on-call rotations. Candidates should have 3+ years in IT operations, strong hardware/software diagnostic skills, and experience with server and network

Qualifications

• 3+ years of IT operations, infrastructure support, or related technical role.
• Ability to independently troubleshoot moderately complex hardware, software, server, network, and connectivity issues.
• Willingness to participate in on-call rotations and travel up to 40% (including last-minute travel).
• Working knowledge of end-user devices, PoS technology, Windows environments, server infrastructure, and monitoring platforms.
• Experience with installations, configuration changes, patching, equipment deployments, and preventive maintenance using documented procedures.

Responsibilities

• Independently troubleshoot, install, configure, repair, and maintain PCs, PoS systems, printers, iPads, VoIP phones, and related end-user tech.
• Diagnose hardware, software, peripheral, account, and connectivity issues; implement solutions and document work.
• Coordinate equipment deployments, moves, and lifecycle activities with minimal disruption to operations.
• Support and maintain server environments (Dell/Nutanix), network switches/ firewalls, and IoT devices; perform standard changes and preventive maintenance.
• Monitor incidents via Freshservice and respond to SolarWinds alerts; escalate to Senior Engineers as needed.
• Complete assigned portions of upgrades, site openings, remodels, and technology deployments; travel as required.

Skills

Troubleshooting

IT Operations

On-call support

Documentation

Vendor coordination

Education

Associate's or Bachelor's degree in Information Technology

Tools

Dell

Nutanix

Meraki

Fortinet

Windows Server

SolarWinds

Freshservice

Job description

Green Thumb Industries is seeking an IT Operations Engineer to independently support, troubleshoot, install, and maintain end-user technology and core IT infrastructure across multiple company sites. This mid-level role builds on prior experience with limited supervision.

The position requires travel up to 40%, with remote work flexibility and on-call rotations. Candidates should have 3+ years in IT operations, strong hardware/software diagnostic skills, and experience with server and network