Entry-Level IT Operations Engineer - 40% Travel

Green Thumb Industries; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

Green Thumb Industries seeks an Associate IT Operations Engineer to support day-to-day IT operations across hardware and infrastructure. You will troubleshoot, install, and maintain end-user devices and core systems, with travel up to 40% to support manufacturing sites.

Join our hands-on IT team to manage servers, networking gear, and monitoring tools, respond to tickets in Fresh Service, and participate in after-hours on-call rotations while ensuring security and reliability.

Qualifications

• High School Diploma or equivalent required; Associate's or Bachelor's degree in Information Technology or related field preferred.
• Up to two years of experience and / or training in IT support or related fields.
• Understanding of IT hardware and software systems, including end-user devices (PCs, laptops, iPads, PoS systems) and infrastructure components (servers, networking equipment, and Windows Server environments).
• Familiarity with basic network troubleshooting (Ethernet, fiber optics) and system monitoring tools is a plus.
• Ability to pass background checks and meet regulatory requirements to work in cannabis industry.

Responsibilities

• Provide end-user hardware support and maintenance.
• Assist in managing servers and network equipment.
• Monitor and respond to helpdesk tickets via Fresh Service.
• Proactively address alerts from SolarWinds system monitoring.
• Participate in on-call rotations, including after-hours support.
• Support IT infrastructure planning, implementation, and administration.

Skills

IT support

Network troubleshooting

End-user devices

On-call readiness

Education

High School Diploma

Associate's or Bachelor's in IT

Tools

Freshservice

SolarWinds

Meraki

Fortinet

Job description

Green Thumb Industries seeks an Associate IT Operations Engineer to support day-to-day IT operations across hardware and infrastructure. You will troubleshoot, install, and maintain end-user devices and core systems, with travel up to 40% to support manufacturing sites.

Join our hands-on IT team to manage servers, networking gear, and monitoring tools, respond to tickets in Fresh Service, and participate in after-hours on-call rotations while ensuring security and reliability.