IT Operations Engineer – Travel 40% | Hands-on IT Support

Greenthumbindustries; United States; Remote; USD 65.000 - 75.000; Vollzeit

Zusammenfassung

Green Thumb is seeking an Associate IT Operations Engineer to help troubleshoot, install, and maintain IT systems across end‑user hardware and infrastructure. The role involves travel up to 40% to support manufacturing/CPG sites and requires a proactive, learning‑minded candidate.

You will work with Dell/Nutanix servers, Windows Server environments, and network gear while using FreshService and SolarWinds to manage incidents and performance. Growth within IT is encouraged.

Qualifikationen

• High School Diploma or equivalent; Associate/Bachelor preferred.
• Up to two years in IT support or related field.
• Familiar with end‑user devices, servers, and networks.

Aufgaben

• Troubleshoot, install, and maintain end‑user hardware and IT systems.
• Support Dell and Nutanix servers, Windows Server 2016/2019, networking gear.
• Monitor and respond via helpdesk (Fresh Service) and SolarWinds alerts.
• Participate in after‑hours on‑call rotations and travel as needed.
• Assist in IT operations planning and incident management.

Kenntnisse

IT Support

Windows Server

Networking

On‑call rotations

Travel up to 40%

Ausbildung

Associate/Bachelor in IT

Tools

FreshService

SolarWinds

Meraki

Jobbeschreibung

Green Thumb is seeking an Associate IT Operations Engineer to help troubleshoot, install, and maintain IT systems across end‑user hardware and infrastructure. The role involves travel up to 40% to support manufacturing/CPG sites and requires a proactive, learning‑minded candidate.

You will work with Dell/Nutanix servers, Windows Server environments, and network gear while using FreshService and SolarWinds to manage incidents and performance. Growth within IT is encouraged.