Remote IT Change Management Analyst I

bexar; San Antonio (TX); Hybrid; USD 72,000 - 86,000; Full time

Job summary

Bexar County's Information Technology team is seeking a Change Management Analyst I to support IT change and release activities. The role reports to supervision and aims to ensure successful delivery of IT services while maintaining professional relationships with County staff, officials, vendors, and the public.

A telework arrangement provides flexibility. The position requires 1-3 years of relevant IT change experience, familiarity with ITIL/COBIT, and strong analytical and communication

Qualifications

• Graduation from an accredited college or university with a relevant degree, 1-3 years of experience, or an equivalent combination of education and experience.
• Experience in enterprise IT change management and release management.
• Experience creating performance metrics and continual improvement models for process control.
• Experience with change control, root cause analysis, and corrective action methods.
• Experience working with stakeholders at all levels of an information technology department, as well as information technology department customers.
• Advanced level knowledge of IT Service Management principles, best practices and frameworks such as ITIL and COBIT; good knowledge of project management principles and software development lifecycle (SDLC).
• Advanced planning skills to risk analysis, contingency, and mitigation planning; critical thinking and problem solving skills.
• Ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing.

Responsibilities

• Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability.
• Implements IT Change Management Framework and executes improvements to current change management policies and processes.
• Fosters a common understanding of the IT Change Management Framework's scope, applicability, and processes including configuration and requirements management to IT staff.
• Works with team members to make improvements in the change management processes.
• Ensures appropriate documentation and artifacts related to proposed and completed changes are collected, organized and stored.
• Assist with conducting IT Change Advisory Board (CAB) meetings on a reoccurring basis.
• Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
• Conducts release readiness reviews, milestone reviews, and business go/no-go reviews.
• Measures and monitors progress to ensure application releases are delivered on time.
• Monitors the implementation of change management efforts to ensure that the disruption of normal business operations is minimized.
• Documents all changes and outcomes that fall under the change management processed.
• Ensures the critical stakeholders are aware of changes and clearly communicates the anticipated impact to the appropriate stakeholders.
• Performs other related technology duties and projects as assigned.

Skills

Change management

Release management

ITIL knowledge

COBIT knowledge

Root cause analysis

SDLC knowledge

Stakeholder communication

Project management

Education

Bachelor's degree

Job description

Bexar County's Information Technology team is seeking a Change Management Analyst I to support IT change and release activities. The role reports to supervision and aims to ensure successful delivery of IT services while maintaining professional relationships with County staff, officials, vendors, and the public.

A telework arrangement provides flexibility. The position requires 1-3 years of relevant IT change experience, familiarity with ITIL/COBIT, and strong analytical and communication