Change Management Analyst I

Bexar County PA; Town of Texas, Northern (WI, KY); Hybrid; USD 72,000 - 86,000; Full time

Benefits offered by this job

Telework arrangement

Job summary

Bexar County Information Technology is seeking a Change Management Analyst I to support enterprise IT change and release management, ensuring successful delivery of IT services. You will collaborate with County staff, officials, vendors, and the public to maintain effective relationships and clear communications.

The role requires 1-3 years in change management, familiarity with ITIL/COBIT, and strong analytical and problem-solving skills.

Qualifications

• Graduation from an accredited college or university with a relevant degree.
• 1-3 years of experience in enterprise IT change management and release management.
• Experience creating performance metrics and continual improvement models.
• Experience with change control, root cause analysis, and corrective action methods.
• Ability to communicate complex ideas clearly across departments.

Responsibilities

• Serve as SME for IT Change Management and support framework enhancements.
• Execute IT Change Management policies and document artifacts.
• Coordinate with stakeholders and CAB meetings; maintain release schedules.
• Conduct release readiness, milestones, and go/no-go reviews.
• Monitor progress to ensure on-time delivery and minimize disruption.

Skills

Change Management

Release Management

Metrics & Continuous Improvement

Root Cause Analysis

Stakeholder Communication

ITIL/COBIT Knowledge

SDLC Understanding

Education

Bachelor's degree or higher

Tools

ITSM Tools

ITIL/COBIT Frameworks

Job description

## Change Management Analyst IApply: Bexar County Spanish Archives: Full time: Posted Yesterday: End Date: October 21, 2026 (12 days left to apply): JR101167**Job Title**Change Management Analyst I**Pay Rate Min to Mid Range**$71,820.00 - $86,190.00**Time Type**Full time**Summary**Under general supervision, is responsible for supporting Bexar County Information Technology team as a; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities. This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public. Flexibility to achieve performance excellence in a telework arrangement.Description**Duties and Responsibilities:*** Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability* Implements IT Change Management Framework and executes improvements to current change management policies and processes* Fosters a common understanding of the IT Change Management Framework's scope, applicability, and processes including configuration and requirements management to IT staff* Works with team members to make improvements in the change management processes* Ensures appropriate documentation and artifacts related to proposed and completed changes are collected, organized and stored* Assist with conducting IT Change Advisory Board (CAB) meetings on a reoccurring basis* Maintains the release schedule for all core services and ensure alignment across key partners and vendors* Conducts release readiness reviews, milestone reviews, and business go/no-go reviews* Measures and monitors progress to ensure application releases are delivered on time* Monitors the implementation of change management efforts to ensure that the disruption of normal business operations is minimized* Documents all changes and outcomes that fall under the change management processed* Ensures the critical stakeholders are aware of changes and clearly communicates the anticipated impact to the appropriate stakeholders* Performs other related technology duties and projects as assigned**Minimum Qualifications:*** Graduation from an accredited college or university with a relevant degree, 1-3 years of experience, or an equivalent combination of education and experience* Experience in enterprise IT change management and release management* Experience creating performance metrics and continual improvement models for process control* Experience with change control, root cause analysis, and corrective action methods* Experience working with stakeholders at all levels of an information technology department, as well as information technology department customers* Advanced level knowledge of IT Service Management principles, best practices and frameworks such as ITIL and COBIT; good knowledge of project management principles and software development lifecycle (SDLC)* Advanced planning skills to risk analysis, contingency, and mitigation planning; critical thinking and problem solving skills* Ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public* Demonstrates technological intuitiveness* Must secure and maintain a favorable background investigation* Must clear a pre-employment physical and a pre-employment drug screen test* Must have available transportation during entire workday* Required to travel to remote sites within Bexar County* Must have valid driver’s license, motor vehicle liability insurance and personal injury insurance* Required to be on call 24 hours* May be required to work more than 40 hours during the workweek* May be required to work weekends* This position may need to satisfy the requirement of completing and passing an assessment during the employment process