Change Management Analyst II

bexar; San Antonio (TX); Remote; USD 79,000 - 94,000; Full time

Job summary

Bexar County is seeking a Change Management Analyst II to support IT change governance, implement a robust change framework, and drive process improvement. You will work with stakeholders across departments, manage change artifacts, and report on performance metrics while operating in a telework-friendly environment.

The role requires 3–5 years of IT change and release management experience, ITSM knowledge (ITIL/COBIT), and strong communication skills to coordinate with County employees,

Qualifications

• Graduation from an accredited college or university with a relevant degree, 3-5 years of experience or equivalent.
• Experience in enterprise IT change management and release management.
• Experience creating performance metrics and continual improvement models for process control.
• Experience with change control, root cause analysis, and corrective action methods.
• Experience with stakeholders at all levels of IT and customers.
• Advanced ITSM knowledge (ITIL/COBIT); familiarity with SDLC and project management.

Responsibilities

• Serves as subject matter expert with urgency and accountability.
• Develops and implements an IT Change Management Framework and improvements.
• Fosters understanding of change management scope, policies, and sub-processes.
• Continuously improve change management processes.
• Develops process flow diagrams and SOPs.
• Provides coaching in planning and execution of change management.
• Establishes and reports on key performance metrics for change management.
• Ensures documentation and artifacts are collected and stored.
• Facilitates weekly CAB meetings and aligns release schedules.
• conducts release readiness and milestone reviews; go/no-go reviews.
• Monitors progress to ensure timely application releases.
• Coordinates maintenance windows and communicates tasks.
• Develops knowledge of business processes to identify when changes are needed.
• Monitors implementation to minimize disruption to operations.
• Oversees root cause analysis and corrective action for changes.
• Documents changes and outcomes; informs stakeholders of impact.
• Performs other related technology duties as assigned.

Skills

Change management

Metrics & improvement

Root cause analysis

Communication skills

SDLC knowledge

ITIL/COBIT familiarity

Education

Bachelor's degree in a relevant field

Tools

ITIL/COBIT frameworks

Job description

Change Management Analyst II

Pay Rate Min to Mid Range $78,648.00 - $94,380.00

Time Type Full time

Summary

Under general supervision, is responsible for supporting Bexar County Information Technology team; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities. This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public. Flexibility to achieve performance excellence in a telework arrangement.

Description

Duties and Responsibilities

• Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability

• Develops and implements an IT Change Management Framework, to include identifying and executing improvements to current change management policies and processes

• Fosters a common understanding of the IT Change Management Framework’s scope, applicability, and key sub-processes including configuration and requirements management

• Continually work towards making improvements in the change management processes

• Develops process flow diagrams and standard operating procedures

• Provides coaching and advisory services in the planning, development and execution of an IT Change Management Framework

• Establishes and reports on key performance metrics related to IT change management

• Ensures appropriate documentation and artifacts related to proposed changes are collected, organized and stored

• Facilitates the weekly IT Change Advisory Board (CAB) meetings

• Maintains the release schedule for all core services and ensure alignment across key partners and vendors

• Conducts release readiness reviews, milestone reviews, and business go/no-go reviews

• Measures and monitors progress to ensure application releases are delivered on time

• Coordinates recurring maintenance windows for system patching and communication of tasks Continuously develops knowledge of business processes, in order to assist in identifying when changes in software applications and systems should be initiated

• Monitors the implementation of change management efforts to ensure that the disruption of normal business operations is minimized

• Responsible for oversight of the root cause analysis and corrective action planning for change management efforts that require such action

• Documents all changes and outcomes that fall under the change management processed

• Ensures the critical stakeholders are aware of changes and clearly communicates the anticipated impact to the appropriate stakeholders

• Performs other related technology duties and projects as assigned

Minimum Qualifications

• Graduation from an accredited college or university with a relevant degree, 3-5 years of experience, or an equivalent combination of education and experience

• Experience in enterprise IT change management and release management

• Experience creating performance metrics and continual improvement models for process control

• Experience with change control, root cause analysis, and corrective action methods

• Experience working with stakeholders at all levels of an information technology department, as well as information technology department customers

• Advanced level knowledge of IT Service Management principles, best practices and frameworks such as ITIL and COBIT; good knowledge of project management principles and software development lifecycle (SDLC)

• Advanced planning skills to risk analysis, contingency, and mitigation planning; critical thinking and problem solving skills

• Ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public

• Demonstrates technological intuitiveness

• Must secure and maintain a favorable background investigation and clearance

• Must clear a pre-employment physical and a pre-employment drug screen test

• Must have available transportation during entire workday

• Required to travel to remote sites within Bexar County

• Must have valid driver’s license, motor vehicle liability insurance and personal injury insurance

• Required to be on call 24 hours

• May be required to work more than 40 hours during the workweek

• May be required to work weekends

• This position may need to satisfy the requirement of completing and passing an assessment during the employment process

Working With Bexar County

Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee's spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.

Employee Benefits | Bexar County, TX - Official Website

BexarCounty is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enableindividualswith disabilities to perform the essential functions.