Remote IT Automation Engineer — AI‑Driven

Rithum; Denver (NC); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) match

Paid time off

Job summary

Rithum is seeking an Automation Engineer to design, build, and maintain automation scripts and workflows that streamline IT service delivery, device provisioning, and identity lifecycle. The role partners with Service Desk, Infrastructure Engineering, and InfoSec to cut manual tasks and improve reliability, while using AI to accelerate development and documentation.

You will administer end-user and identity platforms (Okta, Entra ID, Intune, Jamf, Tanium) and oversee collaboration tools like

Qualifications

• 2+ years of experience in IT systems administration, service desk operations, or a related technical role, including hands-on experience writing and maintaining automation scripts (e.g., PowerShell, Python, Bash, or similar).
• Hands-on experience administering or supporting enterprise identity, collaboration, and productivity platforms such as Active Directory, Microsoft Entra ID, Okta, Microsoft 365, Slack, Zoom, or Microsoft Teams.
• Demonstrated experience adapting or troubleshooting existing automation, scripts, or workflows to resolve moderately complex, ambiguous technical issues.
• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making.
• Demonstrated hands-on use of AI coding tools (e.g., Claude Code, GitHub Copilot) to build, ship, or automate a working solution, evidenced by a portfolio, repository, or project example.
• Located in the United States Central or Mountain time zone, with working hours aligned to that time zone.
• Handle escalations requiring cross-team coordination. Participate in an on-call rotation for urgent issues outside business hours.
• Strong written and verbal communication skills, including the ability to explain technical concepts to technical and non-technical audiences.
• Must be available for occasional travel to Rithum offices - anticipated quarterly.
• Successful professional experience working in a remote environment.

Responsibilities

• Design, build, and maintain automation scripts and workflows (e.g., PowerShell, Python, Bash) that streamline IT service delivery, endpoint provisioning, and systems administration tasks.
• Design, build, and own automated workflows across user lifecycle, device provisioning, and identity lifecycle using Rithum's existing platforms (Okta, Microsoft Entra ID, Intune, Jamf) and API and webhook integrations.
• Instrument automations with logging and alerting so every action is auditable and measurable, tracking hours saved and errors reduced rather than only whether a workflow ran.
• Translate manual, repetitive IT operations processes into reliable, documented, automated solutions, adapting existing scripts and tools to address new and evolving business needs.
• Use AI tools to accelerate script development, troubleshoot automation failures, and draft technical documentation, verifying outputs before they are applied to production systems.
• Administer, configure, and monitor end-user and identity platforms such as Active Directory, Okta, Microsoft Entra ID, Intune, Jamf, and Tanium, escalating architectural decisions on complex integrations to senior IT Operations teammates.
• Administer and support collaboration and productivity platforms such as Microsoft 365, Google Workspace, Slack, Zoom, and Microsoft Teams.
• Resolve end-user computing issues across Windows and macOS through the ticketing queue, direct messaging, and voice or video sessions, owning requests end-to-end and escalating critical incidents and system alerts to senior IT Operations.
• Document technical solutions so they are accurate, secure, and aligned with corporate IT and Information Security standards and policies.
• Partner with the Service Desk, Infrastructure Engineering, and Information Security teams to identify recurring manual tasks that are strong candidates for automation.
• Collaborate with partner teams to test, deploy, and monitor automation workflows, tailoring communication to technical and non-technical audiences.
• Provide occasional guidance to Service Desk teammates on scripting fundamentals and automation best practices as your experience grows.
• Document automation workflows, runbooks, and troubleshooting guides so that solutions remain supportable and repeatable across the IT organization.
• Own the automation knowledge base, keeping runbooks and integration notes current so what you build is repeatable and supportable by others rather than dependent on you.
• Apply lessons learned from prior automation efforts to improve reliability, reduce inefficiencies, and anticipate dependencies in future builds.
• Monitor the performance and reliability of deployed automations, escalating and resolving issues within your area of ownership.
• Use AI as your starting point for recurring IT work — configuration research, scripting, troubleshooting, documentation, and solution design — so your output is clearer and needs less rework.
• Validate AI-generated scripts, configurations, and recommendations in non-production environments before applying them, following Rithum's responsible AI use and data security standards.
• Share effective AI-assisted approaches and prompts with teammates when they meaningfully improve automation quality or speed.
• Continuously identify opportunities where automation and AI can be applied to Business Technology workflows, escalating larger opportunities to your manager.

Skills

Automation scripting

IT systems admin

Cross-team collaboration

Problem solving

Tools

PowerShell

Python

Bash

Okta

Microsoft Entra ID

Intune

Jamf

Tanium

Microsoft 365

Job description

Rithum is seeking an Automation Engineer to design, build, and maintain automation scripts and workflows that streamline IT service delivery, device provisioning, and identity lifecycle. The role partners with Service Desk, Infrastructure Engineering, and InfoSec to cut manual tasks and improve reliability, while using AI to accelerate development and documentation.

You will administer end-user and identity platforms (Okta, Entra ID, Intune, Jamf, Tanium) and oversee collaboration tools like