Remote IoT Technical Support Engineer

Samsara

United States

Remote

USD 40,000 - 60,000

Full time

4 days ago

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Benefits offered by this job

Remote-friendly

Professional development stipend

Comprehensive leave policies

Job summary

Samsara is seeking a technically skilled Technical Support Specialist to respond to customer requests via phone and email. You will troubleshoot complex issues across SaaS and devices, collaborate with cross-functional teams, and help improve our support processes. Fluency in German and a strong technical background are essential for success.

The role offers a remote working pattern for candidates based in the UK, with opportunities to grow within a fast-paced, public technology company.

Qualifications

Fluency in German is required.
Bachelor’s degree or higher in a technical discipline or equivalent experience.
3+ years in a technical product support or specialist role, preferably SaaS, IoT, or networking environments.

Responsibilities

Serve as the initial technical point of contact for customer issues, collaborating with engineers and product teams to deliver solutions.
Provide in-depth technical troubleshooting for the SaaS platform, hardware, and integrations, using networking, cloud tech, and IoT knowledge.
Contribute to knowledge base by documenting resolutions and mentoring junior agents.
Identify trends in customer issues to influence product improvements and support processes.