German-Speaking Tech Support Specialist (Remote)

Samsara; United States; Remote; USD 60,000 - 86,000; Full time

Job summary

Samsara is seeking a Technical Support Specialist to respond to customer requests for technical assistance via phone and email. This role is remote and open to candidates based in the UK.

You will troubleshoot complex issues, collaborate with engineering and product teams, and contribute to knowledge bases while mentoring junior agents to maintain high customer satisfaction. The position emphasizes networking, cloud architectures, and IoT systems with opportunities for career growth within a

Qualifications

• Fluency in German required.
• Bachelor’s degree or higher in a technical discipline or equivalent experience.
• 3+ years in technical product support or specialist role.
• Understanding of networking concepts (TCP/IP, VPNs, DNS), cloud architectures, and hardware troubleshooting.

Responsibilities

• Serve as the initial technical contact for customer issues within a first-line support team.
• Provide in-depth troubleshooting for issues across SaaS platform, hardware, and integrations.
• Contribute to knowledge base and mentor junior agents.
• Identify trends to influence product improvements and optimize support processes.
• Deliver professional communication to technical and non-technical stakeholders.

Skills

Networking concepts

Cloud architectures

IoT systems

German language

Mentoring juniors

Education

Bachelor's degree or higher in technical field

Job description

Samsara is seeking a Technical Support Specialist to respond to customer requests for technical assistance via phone and email. This role is remote and open to candidates based in the UK.

You will troubleshoot complex issues, collaborate with engineering and product teams, and contribute to knowledge bases while mentoring junior agents to maintain high customer satisfaction. The position emphasizes networking, cloud architectures, and IoT systems with opportunities for career growth within a