Remote Intranet & Extranet Platform Specialist

Reed Smith LLP; Dallas (TX); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical insurance

Dental insurance

Job summary

Reed Smith LLP seeks a Practice Innovation Specialist to support intranet and extranet platforms, ensuring high-quality, user-friendly digital experiences for attorneys, staff, and clients. You will manage site administration, content support, training, and ongoing maintenance, while contributing to platform improvements and governance.

The role involves day-to-day user assistance, training sessions (virtual or in person), content integrity, and collaboration with multiple teams to optimize

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience with SharePoint, Microsoft 365, HTML, CSS; knowledge management in a legal environment is a plus.
• Minimum 3 years in a law firm or legal department; project management and business analysis experience.

Responsibilities

• Respond to user questions and requests related to intranet/extranet platforms with high-quality customer service.
• Serve as a first- and second-tier support resource for content admins and end users; escalate as needed.
• Conduct user trainings, virtual or in person, on intranet/extranet features and site administration.
• Create, update, and maintain training materials and user guides; support content owners.
• Collaborate with teams to improve platform functionality, user experience, and governance.

Skills

Time management

Communication

Troubleshooting

SharePoint

Microsoft 365

Education

Undergraduate IT/CS degree

JD or MIS preferred

Tools

SharePoint

Microsoft 365

HTML/CSS

Job description

Reed Smith LLP seeks a Practice Innovation Specialist to support intranet and extranet platforms, ensuring high-quality, user-friendly digital experiences for attorneys, staff, and clients. You will manage site administration, content support, training, and ongoing maintenance, while contributing to platform improvements and governance.

The role involves day-to-day user assistance, training sessions (virtual or in person), content integrity, and collaboration with multiple teams to optimize