Remote Intranet Experience Architect

Reed Smith LLP.; Pittsburgh (Allegheny County); On-site; USD 60,000 - 67,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical insurance

Health savings account (HSA)

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

Reed Smith LLP is seeking a Practice Innovation Specialist to support intranet/extranet platforms and deliver high-quality digital experiences for attorneys, staff, and clients across Microsoft 365 tools including SharePoint. You will handle site administration, content support, and training in a hybrid remote environment.

Responsibilities include user support, training delivery, content governance, and ongoing platform improvements.

Qualifications

• Minimum of 3 years of experience in a law firm or legal department; candidates with direct knowledge management experience in a legal environment may qualify with at least 1 year of experience
• Proven experience in project management and business analysis
• Experience working with SharePoint, Microsoft 365, HTML, CSS, and other programming languages
• Experience working for a global organization preferred
• Prior experience as a lawyer or paralegal preferred

Responsibilities

• Respond to user questions and requests related to the firm's intranet and extranet platforms and others, providing high-quality customer service and clear guidance
• Serve as a first- and second-tier support resource for content administrators and end users, escalating issues appropriately when necessary
• Communicate with users in a friendly, timely, and professional manner, ensuring thorough follow-through and appropriate resolution of requests
• Conduct user trainings, virtual or in person, on intranet and extranet features, site administration, and best practices, after completing required onboarding and skills development
• Assist with creating, updating, and maintaining training materials, documentation, and user guides
• Support content owners across the firm in maintaining accurate, organized, and up-to-date site information
• Perform routine maintenance, quality checks, cleanup tasks, and updates across firm sites
• Assist with process improvements, documentation, and operational housekeeping for firm tools
• Collaborate with other teams to identify opportunities to enhance platform functionality, user experience, and governance practices
• Contribute ideas and participate in discussions related to system enhancements, workflow improvements, and user support methodologies
• Learn and apply new technologies, including Microsoft 365 applications such as SharePoint and other systems, with support and training from team members
• Provide off-hours support and coverage as needed, including evenings, weekends, and holidays, which may involve responding to critical incidents, performing system maintenance, or assisting with project deadlines
• Perform other duties as assigned

Skills

SharePoint

Microsoft 365

HTML

CSS

Project management

Knowledge management

UI/UX awareness

Education

Bachelor's degree in IT/CS or related field

J.D., MIS, or related graduate degree (preferred)

Tools

SharePoint

Microsoft 365

Job description

Reed Smith LLP is seeking a Practice Innovation Specialist to support intranet/extranet platforms and deliver high-quality digital experiences for attorneys, staff, and clients across Microsoft 365 tools including SharePoint. You will handle site administration, content support, and training in a hybrid remote environment.

Responsibilities include user support, training delivery, content governance, and ongoing platform improvements.