Intranet Experience Architect

Reed Smith LLP; Houston (TX); On-site; USD 60,000 - 68,000; Full time

Job summary

Reed Smith LLP is seeking a Practice Innovation Specialist to support the firm’s intranet and extranet platforms, ensuring access to high-quality digital experiences for attorneys, staff, and clients.

The role combines site administration, content support, customer service, and maintenance while contributing to platform improvements. Training, content integrity, and process optimization are key aspects of the position.

Qualifications

• Undergraduate degree in information technology, computer science, or a related field.
• Preferred: JD, MIS, or a graduate degree in a related discipline
• Minimum 3 years of experience in a law firm or legal department; candidates with direct knowledge management experience in a legal environment may qualify with at least 1 year of experience
• Proven experience in project management and business analysis
• Experience working with SharePoint, Microsoft 365, HTML, CSS, and other programming languages
• Experience working for a global organization preferred
• Prior experience as a lawyer or paralegal preferred

Responsibilities

• Respond to user questions and requests related to the firm's intranet and extranet platforms and others, providing high-quality customer service and clear guidance
• Serve as a first- and second-tier support resource for content administrators and end users, escalating issues appropriately when necessary
• Communicate with users in a friendly, timely, and professional manner, ensuring thorough follow-through and appropriate resolution of requests
• Conduct user trainings, virtual or in person, on intranet and extranet features, site administration, and best practices, after completing required onboarding and skills development
• Assist with creating, updating, and maintaining training materials, documentation, and user guides
• Support content owners across the firm in maintaining accurate, organized, and up-to-date site information
• Perform routine maintenance, quality checks, cleanup tasks, and updates across firm sites
• Assist with process improvements, documentation, and operational housekeeping for firm tools
• Collaborate with other teams to identify opportunities to enhance platform functionality, user experience, and governance practices
• Contribute ideas and participate in discussions related to system enhancements, workflow improvements, and user support methodologies
• Learn and apply new technologies, including Microsoft 365 applications such as SharePoint and other systems, with support and training from team members
• Provide off-hours support and coverage as needed, including evenings, weekends, and holidays, which may involve responding to critical incidents, performing system maintenance, or assisting with project deadlines
• Perform other duties as assigned

Skills

Time management

Organizational skills

Problem solving

Knowledge management

Documentation

Requirements gathering

Data analysis

UI/UX awareness

Workflow automation

Communication skills

Education

Bachelor's degree in IT/CS or related field

JD / MIS or related graduate degree preferred

Tools

SharePoint

Microsoft 365

HTML

CSS

Job description

Reed Smith LLP is seeking a Practice Innovation Specialist to support the firm’s intranet and extranet platforms, ensuring access to high-quality digital experiences for attorneys, staff, and clients.

The role combines site administration, content support, customer service, and maintenance while contributing to platform improvements. Training, content integrity, and process optimization are key aspects of the position.