Practice Innovation Specialist (Open to Various Locations)

Reed Smith LLP; Austin (TX); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Health savings account (HSA)

Dental insurance

Vision insurance

Job summary

Reed Smith LLP is seeking a Practice Innovation Specialist to support the firm's intranet and extranet platforms, ensuring attorneys, staff, and clients access high-quality digital experiences. This role combines site administration, content support, customer service, and ongoing enhancements.

Responsibilities include user training, content maintenance, collaborating to improve tools and governance, and providing after-hours support as needed.

Qualifications

• Minimum of 3 years in a law firm or legal department; legal KM experience preferred.
• Experience with SharePoint, Microsoft 365, HTML, CSS, and other languages.
• Project management and business analysis experience.
• Experience in a global organization is preferred.
• Prior experience as a lawyer or paralegal is preferred.

Responsibilities

• Provide tiered support for intranet/extranet platforms and assist content admins.
• Deliver user trainings and create training materials.
• Maintain content integrity and update site information.
• Collaborate across teams to enhance platform functionality and governance.
• Respond to user inquiries with professional communication.
• Support after-hours coverage as needed.

Skills

SharePoint

Microsoft 365

HTML/CSS

Scripting/Automation

Time management

Problem solving

Knowledge management

Requirements gathering

UX/wireframes

Workflow automation

Communication

Team collaboration

Learning new systems

Education

Bachelor's degree in IT/CS

J.D./MIS/graduate degree

Tools

SharePoint

Microsoft 365

HTML

CSS

Job description

Position Summary

The Practice Innovation Specialist supports the firm's intranet and extranet platforms and plays a key role in ensuring that attorneys, staff, and clients can reliably access high-quality, user-friendly digital experiences. This role combines hands-on site administration, content support, customer service, and operational maintenance with opportunities to contribute to ongoing platform improvements and process enhancements. This role provides day-to-day assistance to users, conducts training, manages requests, maintains content integrity, and participates in efforts to optimize and streamline firm tools.

Position Summary

The Practice Innovation Specialist supports the firm's intranet and extranet platforms and plays a key role in ensuring that attorneys, staff, and clients can reliably access high-quality, user-friendly digital experiences. This role combines hands-on site administration, content support, customer service, and operational maintenance with opportunities to contribute to ongoing platform improvements and process enhancements. This role provides day-to-day assistance to users, conducts training, manages requests, maintains content integrity, and participates in efforts to optimize and streamline firm tools.

Job Duties And Responsibilities

• Respond to user questions and requests related to the firm's intranet and extranet platforms and others, providing high-quality customer service and clear guidance
• Serve as a first- and second-tier support resource for content administrators and end users, escalating issues appropriately when necessary
• Communicate with users in a friendly, timely, and professional manner, ensuring thorough follow-through and appropriate resolution of requests
• Conduct user trainings, virtual or in person, on intranet and extranet features, site administration, and best practices, after completing required onboarding and skills development
• Assist with creating, updating, and maintaining training materials, documentation, and user guides
• Support content owners across the firm in maintaining accurate, organized, and up-to-date site information
• Perform routine maintenance, quality checks, cleanup tasks, and updates across firm sites
• Assist with process improvements, documentation, and operational housekeeping for firm tools
• Collaborate with other teams to identify opportunities to enhance platform functionality, user experience, and governance practices
• Contribute ideas and participate in discussions related to system enhancements, workflow improvements, and user support methodologies
• Learn and apply new technologies, including Microsoft 365 applications such as SharePoint and other systems, with support and training from team members
• Provide off-hours support and coverage as needed, including evenings, weekends, and holidays, which may involve responding to critical incidents, performing system maintenance, or assisting with project deadlines
• Perform other duties as assigned

Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time.

Requirements

Education:

Required: Undergraduate degree in Information Technology, Computer Science, or a related field
Preferred: J.D., Master of Information Systems (MIS), or a graduate degree in a related discipline

Experience

• Minimum of 3 years of experience in a law firm or legal department; candidates with direct knowledge management experience in a legal environment may qualify with at least 1 year of experience
• Proven experience in project management and business analysis
• Experience working with SharePoint, Microsoft 365, HTML, CSS, and other programming languages
• Experience working for a global organization preferred
• Prior experience as a lawyer or paralegal preferred

Skills

• Strong time management and organizational skills to effectively prioritize tasks and manage multiple projects in deadline-driven environments while maintaining strong attention to detail and accuracy in day-to-day work
• Solid problem-solving and troubleshooting skills, with a solutions-oriented approach when addressing routine and moderately complex issues
• Working knowledge of knowledge management processes and legal technology tools used to support operational workflows
• Ability to gather, document, and maintain business and technical requirements with attention to detail and accuracy
• Ability to analyze information and trends and prepare materials to support project and operational decision-making
• Familiarity with wireframing techniques and application of UI/UX design principles when assisting with solution development
• Proficiency in using workflow, scripting, and automation tools, including SharePoint and other Microsoft applications, to support team processes
• Strong communication and presentation skills, with the ability to explain technical concepts clearly to non-technical users, deliver user trainings on tools and established procedures, and share information effectively with internal stakeholders and project teams
• Demonstrated ability to collaborate effectively with colleagues, maintain positive working relationships across teams, and manage assigned priorities in a remote or hybrid work environment
• Demonstrated ability to learn new systems and processes and apply them as responsibilities evolve

Other

Supervisory responsibilities:

None

Equipment To Be Used

Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc.

Essential Job Functions

• Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use
• Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities
• Ability to engage in effective and professional communication
• Ability to analyze information, maintain attention to detail, manage multiple priorities, and exercise sound judgment
• Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements
• Ability to work extended hours or in office as required to meet project, client, or business needs

Working Conditions

Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Potential for in-office work requests as needed, so proximity to the office is important

Pay ranges

• Atlanta, Denver, Philadelphia, Pittsburgh, Richmond, Texas, Wilmington: $28.85 – $32.69 per hour (40-hour workweek; approximately $60,008 – $67,995 annually)
• Miami: $30.77 – $34.87 per hour (37.50-hour workweek; approximately $60,002 – $67,997 annually)
• Chicago: $32.97 – $37.36 per hour (35-hour workweek; approximately $60,007 – $67,995 annually)

This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. This is a non-exempt position. Annualized amounts are estimates based on standard weekly hours

Employee Benefits Overview

Our comprehensive benefits package includes:

• 401(k) retirement plan
• Medical insurance
• Health savings account (HSA)
• Virtual health services
• Dental insurance
• Vision insurance
• Accident insurance
• Hospital indemnity insurance
• Critical illness insurance
• Life insurance
• Short-term disability coverage
• Long-term disability coverage
• Flexible spending accounts (FSA)
• Lyra Health employee assistance program (EAP)
• Paid family leave (for eligible exempt and non-exempt staff)
• Transportation benefit
• Back-up child care services
• College coach program
• Pet insurance
• Paid sick time (for exempt staff)
• Paid time off (available to all full-time, non-temporary employees)

Reed Smith offers a challenging work environment, business casual dress code, and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and a generous 401(k) plan.

Reed Smith is an Equal Opportunity Employer with core values of integrity, excellence, teamwork & respect, innovation, and impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process.

Qualified candidates only. No search firms.