Intranet & Extranet Innovation Specialist

Reed Smith LLP; Miami (FL); On-site; USD 88,180,000 - 99,851,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical insurance

Health savings account (HSA)

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

Reed Smith LLP is seeking a Practice Innovation Specialist to support the firm's intranet and extranet platforms, ensuring attorneys, staff, and clients access high-quality, user-friendly digital experiences. The role blends site administration, content support, customer service, and operational maintenance with opportunities to improve platforms and processes.

You will provide day-to-day user assistance, conduct trainings, manage requests, maintain content integrity, and collaborate on

Qualifications

• Required: Undergraduate degree in Information Technology, Computer Science, or a related field.
• Preferred: J.D., Master of Information Systems (MIS), or a graduate degree in a related discipline
• Minimum of 3 years in a law firm or legal department; experience in knowledge management is a plus.

Responsibilities

• Respond to user questions and requests related to intranet and extranet platforms with high-quality customer service.
• Serve as first- and second-tier support resource for content admins and end users; escalate issues as needed.
• Conduct user trainings, virtual or in person, on intranet/extranet features and site administration.

Skills

Customer service

Communication

Training delivery

Documentation

Workflow automation

UI/UX concepts

Content management

Remote collaboration

Time management

Microsoft 365

Education

Undergraduate IT/CS degree

J.D./MIS or graduate degree

Tools

SharePoint

Microsoft 365

HTML

CSS

Job description

Reed Smith LLP is seeking a Practice Innovation Specialist to support the firm's intranet and extranet platforms, ensuring attorneys, staff, and clients access high-quality, user-friendly digital experiences. The role blends site administration, content support, customer service, and operational maintenance with opportunities to improve platforms and processes.

You will provide day-to-day user assistance, conduct trainings, manage requests, maintain content integrity, and collaborate on