Remote Internet Ingress & Edge Engineer (Staff)

EY; Wichita (KS); Hybrid; USD 83,000 - 136,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards package

Paid time off

Job summary

EY is seeking a Staff Internet Ingress & Edge Engineer to support enterprise application delivery and ingress operations across AWS, AVI, Azure, DNS, certificate, routing, and edge security technologies.

The role involves monitoring, troubleshooting, onboarding, configuration changes, maintenance, documentation, incident response, and lifecycle activities. You will follow established standards and escalation paths while building technical depth for future ownership.

Qualifications

• Associate's or bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent practical experience preferred.
• 2+ years of experience in networking, cloud operations, load balancing, application delivery, infrastructure support, or a related technical role.
• Working knowledge of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, routing, Layer 4 and Layer 7 concepts, and high-availability fundamentals.
• Experience troubleshooting production infrastructure or application connectivity issues using documented operational processes.
• Ability to follow change controls, runbooks, escalation procedures, and documentation standards.
• Strong learning agility, communication, teamwork, attention to detail, and problem-solving skills.

Responsibilities

• Monitor ingress and edge platform health, availability, alerts, capacity, and service performance.
• Perform initial triage of application connectivity, load balancing, DNS, certificate, routing, and traffic delivery issues.
• Follow runbooks to collect evidence, validate service health, and escalate complex or high-impact issues.
• Participate in incident response, problem investigation, scheduled maintenance, and on-call support as assigned.
• Maintain accurate ticket updates, technical notes, and operational records.
• Support AWS ALB/NLB, AVI load balancers, Azure ingress services, and related cloud components.
• Assist with listeners, target groups/pools, health checks, certificates, traffic policies, and failover configurations.
• Execute approved configuration changes and validate outcomes under change controls.
• Support upgrades, maintenance, configuration reviews, and lifecycle activities.
• Identify configuration drift or platform issues and coordinate remediation with senior engineers.
• Assist with onboarding, offboarding, migration, and release activities for applications, URLs, domains, APIs, and services.
• Gather and validate DNS, certificate, routing, load balancing, dependency, monitoring, and support requirements.
• Support configuration, testing, rollback preparation, and post-change validation.
• Coordinate with application owners to resolve missing info or issues.
• Update delivery records, diagrams, inventories, and support documentation.
• Support DNS record changes, resolution troubleshooting, and traffic management activities.
• Assist with SSL/TLS certificate requests, installation, renewal, expiration tracking, and troubleshooting.
• Support AWS Shield and related edge security controls.
• Escalate DDoS, certificate, security, or availability events as needed.
• Maintain awareness of security standards and configuration requirements.
• Use Terraform modules and Git-based workflows to support repeatable configuration activities.
• Assist with testing, peer review, validation, and documentation of Infrastructure-as-Code changes.
• Contribute to runbooks, knowledge articles, and operational procedures.
• Identify repetitive tasks that could be automated.

Skills

Networking basics

DNS/DNSSEC

TLS/SSL

Cloud platforms

Terraform

Git

Incident response

Automation

Education

Bachelor's degree

Tools

AWS ALB/NLB

AVI Load Balancer

Azure Ingress

Terraform

Git

Job description

EY is seeking a Staff Internet Ingress & Edge Engineer to support enterprise application delivery and ingress operations across AWS, AVI, Azure, DNS, certificate, routing, and edge security technologies.

The role involves monitoring, troubleshooting, onboarding, configuration changes, maintenance, documentation, incident response, and lifecycle activities. You will follow established standards and escalation paths while building technical depth for future ownership.