Staff Internet Ingress & Edge Engineer

EY

Charleston (WV)

Hybrid

USD 83,000 - 136,000

Full time

14 days+

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Job summary

EY is seeking a Staff Internet Ingress & Edge Engineer to support enterprise application delivery and ingress operations across AWS, AVI, Azure, DNS, certificates, routing, and edge security technologies.

You will assist with monitoring, onboarding, configuration changes, maintenance, and documentation while following established runbooks and change controls. The role offers a defined development path and hands-on operational duties within a hybrid work model.

Qualifications

Associate's or Bachelor's degree in IT/CS/Engineering or equivalent practical experience preferred.
2+ years in networking, cloud operations, load balancing, application delivery, infrastructure support, or a related technical role.
Working knowledge of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, routing, Layer 4 and Layer 7 concepts, and high-availability fundamentals.
Experience troubleshooting production infrastructure or application connectivity issues using documented operational processes.
Ability to follow change controls, runbooks, escalation procedures, and documentation standards.

Responsibilities

Monitor ingress and edge platform health, availability, alerts, capacity, and performance.
Triage application connectivity, load balancing, DNS, certificates, and traffic delivery issues.
Follow runbooks to collect evidence, validate health, and escalate complex or high-impact issues.
Participate in incident response, problem investigation, scheduled maintenance, and on-call support.
Maintain accurate ticket updates, technical notes, and operational records.