Remote Staff Internet Ingress & Edge Engineer

EY; Richmond (VA); Hybrid; USD 83,000 - 136,000; Full time

Benefits offered by this job

Total Rewards

Hybrid model

Paid time off

Job summary

EY is seeking an Internet Ingress & Edge Engineer at the staff level to support enterprise application delivery and ingress operations across AWS, AVI, Azure, DNS, certificate, routing, and edge security technologies.

The role involves monitoring, troubleshooting, onboarding, configuration changes, maintenance, incident response, and lifecycle activities. It follows established standards and runbooks, with a defined development path to assume greater platform ownership over time.

Qualifications

• Associate's or bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent practical experience preferred.
• 2+ years of experience in networking, cloud operations, load balancing, application delivery, infrastructure support, or a related technical role.
• Working knowledge of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, routing, Layer 4 and Layer 7 concepts, and high-availability fundamentals.
• Experience troubleshooting production infrastructure or application connectivity issues using documented operational processes.
• Ability to follow change controls, runbooks, escalation procedures, and documentation standards.
• Strong learning agility, communication, teamwork, attention to detail, and problem-solving skills.

Responsibilities

• Monitor ingress and edge platform health, availability, alerts, capacity, and service performance.
• Perform initial triage of application connectivity, load balancing, DNS, certificate, routing, and traffic delivery issues.
• Follow runbooks to collect evidence, validate service health, and escalation complex or high-impact issues.
• Participate in incident response, problem investigation, scheduled maintenance, and on-call support as assigned.
• Maintain accurate ticket updates, technical notes, and operational records.
• Support AWS ALB/NLB, AVI load balancers, Azure ingress services, and related cloud platform components.

Skills

Networking fundamentals

Cloud operations

Load balancing

Application delivery

Incident response

Education

Associate/Bachelor degree in IT/CS/Engineering/Cybersecurity

Tools

Terraform

Git

APIs

Scripting

Job description

EY is seeking an Internet Ingress & Edge Engineer at the staff level to support enterprise application delivery and ingress operations across AWS, AVI, Azure, DNS, certificate, routing, and edge security technologies.

The role involves monitoring, troubleshooting, onboarding, configuration changes, maintenance, incident response, and lifecycle activities. It follows established standards and runbooks, with a defined development path to assume greater platform ownership over time.