Remote Integrations Lead for LMS & API Solutions

VitalSource; USA; Remote; USD 95.000 - 112.000; Vollzeit

Benefits dieser Stelle

Medical, Vision, Dental

Life, Disability, Critical Illness

FSA/HSA

401K match up to 5%

Paid parental leave

Tuition reimbursement

Vacation 4 weeks + holidays

Remote flexibility

Casual dress

Wellness programs

Zusammenfassung

VitalSource is hiring an Integrations Manager to lead customer integration projects across LMS, APIs, and distribution platforms. This role is remote in the US and collaborates with school IT teams, LMS teams, and customer stakeholders to design plans, manage timelines, troubleshoot issues, and translate technical details for success teams.

As part of the Customer Operations team, you will drive project delivery, maintain documentation, and stay current on API and LMS standards to ensure

Qualifikationen

• Experience with learning management systems (LMS) such as Canvas, Blackboard or Moodle.
• Experience working with APIs and integrating systems.
• Project management experience, including leading projects and coordinating stakeholders.
• Customer-facing technical experience, including troubleshooting.
• Ability to explain technical topics clearly to non-technical audiences.
• Organized and detail-oriented with strong record-keeping.
• Willingness to lead on projects and raise issues early.

Aufgaben

• Lead customer integration projects from requirements through launch with stakeholders.
• Gather requirements from customer IT teams and LMS teams to form clear project plans.
• Design, implement, and document customer integrations (APIs, distribution platforms).
• Troubleshoot technical issues with customers and manage support cases in Salesforce.
• Set and manage customer expectations on timelines and deliverables.
• Write and run test cases covering business and technical requirements.
• Collaborate with Product and Customer Success to translate feedback and explain features.
• Stay current on APIs and LMS standards; assess impact on integrations.
• Help maintain documentation and processes for scalable integrations.
• Support other integration work with school integrations as a priority.

Kenntnisse

LMS experience

APIs

Project management

Customer-facing tech

Explain technical topics to non-tech

Documentation & records

Proactive leadership

Ausbildung

PMP certification

Tools

Jira

Salesforce

Postman

Confluence

Retail management systems

Jobbeschreibung

VitalSource is hiring an Integrations Manager to lead customer integration projects across LMS, APIs, and distribution platforms. This role is remote in the US and collaborates with school IT teams, LMS teams, and customer stakeholders to design plans, manage timelines, troubleshoot issues, and translate technical details for success teams.

As part of the Customer Operations team, you will drive project delivery, maintain documentation, and stay current on API and LMS standards to ensure