Remote Integration Support Specialist

Ascend Learning; United States; Remote; USD 80,000 - 114,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and parental leave

Employee assistance program

Headspace and Airvet wellness programs

Charitable matching program

Job summary

Ascend Learning is seeking an Integration Support Specialist to provide escalated technical application and customer support for integrations. You will respond to inquiries from B2B customers, document interactions, and manage tickets to ensure timely resolution while supporting system availability.

The role offers remote work within the United States and requires experience with LMS platforms and integration standards.

Qualifications

• 2+ years of experience in integration support or a related role.
• 4+ years of experience in learning management systems like Canvas, Blackboard, D2L, Moodle.
• Proficiency in Microsoft Office Suite, D365, and Jira.

Responsibilities

• Provide post‑implementation integration support for B2B partners and institutions, troubleshooting and resolving complex issues.
• Serve as escalation point for integration issues not resolved at Tier 1/2, including impacts to B2C customers.
• Communicate new integration features and updates to internal teams and external partners.
• Track, analyze, and report support trends to product and engineering teams.
• Identify opportunities for product enhancements and process improvements based on feedback.
• Evaluate performance of integration solutions and recommend improvements for reliability and scalability.
• Participate in bi‑weekly collaboration meetings with product and engineering.
• Support incident management by coordinating with sales/engineering and testing fixes.

Skills

Troubleshooting

Customer service

Documentation

Project management

Communication

Issue resolution

Multitasking

Education

Associates degree in Computer Science / IT

Tools

Microsoft Office Suite

Jira

D365

Job description

Ascend Learning is seeking an Integration Support Specialist to provide escalated technical application and customer support for integrations. You will respond to inquiries from B2B customers, document interactions, and manage tickets to ensure timely resolution while supporting system availability.

The role offers remote work within the United States and requires experience with LMS platforms and integration standards.