Remote Intake Specialist: Care, Insurance & Scheduling

Option Care; Columbia (SC); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Match

Paid Time Off

Job summary

Option Care Health is seeking a detail-oriented Intake Specialist to support efficient patient intake and coordination of care. This role will gather demographics, insurance information, and documentation, verify coverage, process authorizations, and schedule services in line with patient care plans.

The position requires strong communication, attention to detail, and the ability to work collaboratively across care teams.

Qualifications

• Ability to communicate effectively and professional with patients, providers and team members.
• Active listener and able to take accurate notes.
• Ability to make decisions, solve problems and work independently.

Responsibilities

• Gather information for patient intake including demographics, insurance, clinical, lab and testing documentation.
• Input accurate information while updating patient records.
• Review incoming documents and attach to patient profile.
• Contact patient or provider to obtain missing information.
• Verify insurance coverage and benefits for medications and services.
• Submit and track prior authorizations.
• Schedule services aligned with the care plan.
• Maintain and update patient records with accuracy.
• Communicate status of referrals to patients and referral sources.
• Document interactions to coordinate care.
• Assist patients with enrollment in cost-assistance programs.
• Collect payments for balances, copays, or self-pay.
• Answer phones and triage inquiries to the appropriate team.

Skills

Communication

Active listening

Decision making

Problem solving

Multi-tasking

Independent work

Education

High School Diploma

Job description

Option Care Health is seeking a detail-oriented Intake Specialist to support efficient patient intake and coordination of care. This role will gather demographics, insurance information, and documentation, verify coverage, process authorizations, and schedule services in line with patient care plans.

The position requires strong communication, attention to detail, and the ability to work collaboratively across care teams.