Remote Intake Coordinator - Surgery Care & Member Benefits

Transcarent; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Overtime pay

Shift differential

Holiday pay

Job summary

Transcarent is seeking an Intake Coordinator to support Members seeking surgical care and related benefits. This role is remote with a schedule Monday–Friday, evenings across US time zones. You will educate members, convert leads to care experiences, and route calls to appropriate clinicians or teams.

Ideal candidates have 1+ year in customer service or sales, strong communication, and proficiency with CRM tools and Microsoft Office. Confidential data handling and teamwork are essential.

Qualifications

• Minimum 1 year in customer service or call center.
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Responsibilities

• Engage, educate, and qualify members on Surgery Care program.
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Skills

Customer service

Sales experience

Team player

Problem solving

Time management

English communication

CRM tools

Microsoft Office

Slack

Zoom

Tools

Salesforce

Outlook

Word

Excel

PowerPoint

Job description

Transcarent is seeking an Intake Coordinator to support Members seeking surgical care and related benefits. This role is remote with a schedule Monday–Friday, evenings across US time zones. You will educate members, convert leads to care experiences, and route calls to appropriate clinicians or teams.

Ideal candidates have 1+ year in customer service or sales, strong communication, and proficiency with CRM tools and Microsoft Office. Confidential data handling and teamwork are essential.