Remote Intake Coordinator - Healthcare Access & Admissions

Innovive Health; Medford (MA); Remote; USD 42,000 - 64,000; Full time

Job summary

Innovive Health is seeking a highly organized Remote Intake Coordinator to support multiple states, with a focus on Colorado market. You will manage the referral lifecycle, verify eligibility, and enter data into EMR systems while ensuring HIPAA compliance.

The role is fully remote and requires excellent communication, customer service, and meticulous attention to detail to help patients access timely care across Massachusetts, Colorado, and Iowa.

Qualifications

• Associate degree or equivalent.
• 1 year of healthcare administrative, intake, scheduling, or patient services experience.
• Knowledge of medical terminology.
• Strong computer skills navigating multiple systems.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Comfort multitasking across systems in a fast-paced environment.

Responsibilities

• Manage incoming referrals, resumptions of care, and readmissions for home health services.
• Answer and direct incoming calls from patients, providers, referral sources, and healthcare facilities.
• Verify insurance eligibility and benefits, including Medicare, Medicaid, and commercial plans.
• Collect, review, and maintain patient demographic, insurance, and clinical documentation.
• Enter patient information into EMR systems and referral tracking platforms.
• Manage incoming electronic referrals, fax queues, referral platforms, and phone communications.
• Monitor referral portals and work queues for timely review and processing.
• Collaborate with clinicians, referral sources, and internal departments to facilitate admissions and continuity of care.
• Follow up with providers and facilities to obtain missing documentation and resolve issues.
• Re-verify patient eligibility and maintain accurate referral records.
• Provide professional customer service to referral sources, patients, internal teams, and healthcare partners.
• Serve as a key contact for physicians, referral partners, vendors, and internal stakeholders.
• Support departmental reporting, data tracking, and process improvement initiatives.
• Participate in team meetings, training, and ongoing education.
• Maintain HIPAA compliance and patient confidentiality.
• Perform other duties as assigned.

Skills

Healthcare administration

Customer service

Communication skills

Attention to detail

Terminology knowledge

Multitasking

Computer proficiency

Education

Associate degree or equivalent

Tools

EMR systems

Salesforce

Referral platforms

Microsoft Office (Outlook/Word/Excel)

Job description

Innovive Health is seeking a highly organized Remote Intake Coordinator to support multiple states, with a focus on Colorado market. You will manage the referral lifecycle, verify eligibility, and enter data into EMR systems while ensuring HIPAA compliance.

The role is fully remote and requires excellent communication, customer service, and meticulous attention to detail to help patients access timely care across Massachusetts, Colorado, and Iowa.